S.Aljumhour Posted February 12, 2013 Share Posted February 12, 2013 I can't access my back office dashboard There is 1 error 1.Employee does not exist or password is incorrect. When I try to retrieve a new password There is 1 error 1.The account does not exist. Can any one assist me please [email protected] Link to comment Share on other sites More sharing options...
vekia Posted February 12, 2013 Share Posted February 12, 2013 by dashboard you mean home page of admin or back-office at all? Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 I really don't understand what you mean by home page admin but I cannot access the whole Back-Office There is 1 error Employee does not exist or password is incorrect. & lost password fails also There is 1 error This account does not exist Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 Any experts around.. help needed & very appreciated ! Thanks in advance for all participants Link to comment Share on other sites More sharing options...
vekia Posted February 13, 2013 Share Posted February 13, 2013 have you got an access to database manager like phpmyadmin? if so, you can check ps_employee table, maybe your account doesnt exist? Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 thanks friend for ps_employee No records found I looked it up in file manger at Cpanel whats wrong with my shop I'm so upset Link to comment Share on other sites More sharing options...
vekia Posted February 13, 2013 Share Posted February 13, 2013 so there is an answer, you cant login because this table is empty, so user doesnt exists have you any backup of your database? can you check it in cPanel? 1 Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 indeed I backed up full database great there is a clue you are amazing whats next ? Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 (edited) Full Backup A full backup includes all of the files in your home directory, your MySQL databases, and your email forwarders and filters. You can back up your account to preserve your data, or to move your account to another cPanel server. Download or generate full backup Partial Backups Download a Home Directory Backup Home Directory Restore a Home Directory Backup Download a MySQL Database Backup Databases 1 2 Restore a MySQL Database Download Email Forwarders Forwarders Restore Email Forwarders Edited February 13, 2013 by S.Aljumhour (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted February 13, 2013 Share Posted February 13, 2013 download your database backup to your hdd, open it in notepad or something similar and look up for ps_employee table and try to extract your account information - next you must add new row with your account data to this table in your shop database (via phpmyadmin) if you don't know how to do that, please reply in this topic, i will help you 3 Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 13, 2013 Author Share Posted February 13, 2013 working on that.. Link to comment Share on other sites More sharing options...
vekia Posted February 13, 2013 Share Posted February 13, 2013 working on that.. I hope you will fix it and your back-office will works normal:) Link to comment Share on other sites More sharing options...
S.Aljumhour Posted February 17, 2013 Author Share Posted February 17, 2013 Nothing at all I'm gonna delete entire data base & upload it from scratch Presta shop support offered me conditional assistance : ) I have to buy something they call a ticket in order to help me with this issue It doesn't matter what should I do now But what was it that caused this failure . Thats my point.. Thanks all anyway special thnx to Vekia I'm gonna dump PrestaShop & go for something else that doesn't compromise my business Link to comment Share on other sites More sharing options...
Ivak Posted April 7, 2016 Share Posted April 7, 2016 If you have database access, this will help to change password of current registered user. http://mywebdevelopment.org/password-change-phpmyadmin-for-user-in-prestashop/ 1 Link to comment Share on other sites More sharing options...
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