[SOLVED] Erreur 310 (net::ERR_TOO_MANY_REDIRECTS) : Trop de redirections

[kossovo]

Hello everyone, I am Francophone and please tolerate my English.

 

I'm new to the forum and this is my first time to install PrestaShop. I first did some tests locally, and it worked fine. Once online, after inatallation I only accesses the back office, but not at my shop.

 

When I try to access my shop, I get the following error: "Error 310 (net :: ERR_TOO_MANY_REDIRECTS): Too many redirects"

 

I use PrestaShop 1.5.3.1

 

Thank you for the different reactions.

 

this is the link : http://www.fleurdeso....fr/prestashop/

[kossovo]

Please I really need help, my job depends on it

[vekia]

for the first tty to delete .htaccess file located in your prestashop root directory. Before you delete it, make a backup of this file.

 

After that, delete it and try to refresh your website

[kossovo]

thank you very much for your reply.

 

By deleting this file, nothing changes.

 

Here the tree of my site:

> Main Site

> folder

> folder

> PrestaShop

> files

> ....

>. htaccess

> robots.txt

 

Do. Htaccess file is in the right place?

 

PS: I have attached my file. Htaccess

----------------------------------------------------------------------------------

 

 

 

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution

# http://www.prestashop.com - http://www.prestashop.com/forums

 

<IfModule mod_rewrite.c>

 

# Disable Multiviews

Options -Multiviews

 

RewriteEngine on

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule . - [E=REWRITEBASE:/prestashop/]

RewriteRule ^api/?(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

 

# Images

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]

 

# Dispatcher

RewriteCond %{REQUEST_FILENAME} -s [OR]

RewriteCond %{REQUEST_FILENAME} -l [OR]

RewriteCond %{REQUEST_FILENAME} -d

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^.*$ - [NC,L]

RewriteCond %{HTTP_HOST} ^www.fleurdesoleil.fr$

RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]

</IfModule>

 

#If rewrite mod isn't enabled

ErrorDocument 404 /prestashop/index.php?controller=404

 

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

[vekia]

i noticed that your shop website is in www.fleurdesoleil.fr/prestashop/

 

right?

 

change directory "PrestaShop" name to lowercase "prestashop"

your .htaccess file of prestashop must be in /prestashop directory

 

have you got an access to database and database manager like phpmyadmin? can you paste what you exactly have got in ps_shop_url table? Like me below:

 

[kossovo]

Yes, My shop is in www.fleurdesoleil.fr/prestashop/

 

Once again, thank you for your answers.

I put everything in lowercase (this was already the case).

 

Here is a picture of the table ps_shop_url

 

 

Edited February 12, 2013 by kossovo (see edit history)

[kossovo]

This is just the definition of this table, I think this table is empty.

Should I create an entry in me based on the picture you posted?

 

this is the content of my table

Edited February 12, 2013 by kossovo (see edit history)

[vekia]

try to add new row with your shop specification, you can match your specification to my own demo store that i pasted, just remember that you've got shop in directory /prestashop

[kossovo]

I do not think I understand. Do you want I create a new shop? If so, how do I please? I'm really beginner under PrestaShop

[vekia]

I do not think I understand. Do you want I create a new shop? If so, how do I please? I'm really beginner under PrestaShop

 

you edited your post, i don't see rows before, now i see it, so you don't have to add new row there

[kossovo]

Ok thank you, now what can I do to solve this problem? I thought that the error comes from. htaccess

 

Ok thank you, now what can I do to solve this problem? I thought that the error comes from. htaccess

[vekia]

it is a htaccess error, but you said that you deleted it from /prestashop directory and problem still occur, so someting goes wrong with configuration also

[kossovo]

Yes, I think so, but I do not really know where this error comes ...

[vekia]

i can check it but i need an access to database & ftp

[kossovo]

If it were my personal website, I will give you everything. But this is the website of a small company where I do my internship. For safety reasons, I can convey certain information. (I hope you understand me).

 

you just have to ask me all the information that you want, I'll give you.

[benjamin utterback]

Moved to "Configuring and Using PrestaShop"

[vekia]

YOu said before that you've got problem about deleting .htaccess file, but finally you deleted correct file, right?

[vekia]

try to add /prestashop/ to virtual_uri and delete it from physical_uri

[kossovo]

By reversing the values ​​of phisical_url and virtual_url column, There is no change.

 

However, it seems that the problem is my version of MySQL (4.1). While PrestaShop 1.5.3.1 requires the minimum 5.x verison.

 

I will try this and come back to change you.

 

Thank you for everything.

[vekia]

ok, im waitin for more informations about your issue, hope you will solve it

[kossovo]

Hello,

this problem is now solved. I just reinstalled the database on a MySQL version 5.2.

 

Thank you all.

[benjamin utterback]

Hello kossovo, thank you for confirming the solution. I will go ahead and mark this thread as solved. Thank you for choosing PrestaShop!

[CrossY]

try to add /prestashop/ to virtual_uri and delete it from physical_uri

 

Just wanted to say this (almost this ) solved my problem. I had the full url (including the folder) under 'domain', splitting the folder to 'physical' fixed my site.