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[HELP] Variables are not showing correctly in the Emails

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I need some help. since yesterday that i am having problems with the variables in the emails sent to costumers.


For example:


"Olá {firstname} {lastname},


Obrigada por comprar na loja Loja"


The name of the store appears, but not the name of the client.


And some of the emails are correct, the name of the client appears, others are not.


What can this be? I am completely lost with this.

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