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Just installed 1.5.3. Trying to upload store header logo, but continuously getting an error message:

 

"An error occurred during logo copy."

 

 

An error occurred during logo copy.

 

 

Both /img folder and /img/logo.jpg permissions are set to 755. Tried to resize my logo to 209 x 52 px (exactly same as default logo) and renamed my logo to logo.jpg. But none solved the problem. Kind of stuck here with no clue :wacko:

Please help

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where you've got hosting service?

 

can you give 777 permission to file and test it again?

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where you've got hosting service?

 

can you give 777 permission to file and test it again?

Changed to 777 and tested again, same error shows up!

siteground.com

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Just installed 1.5.3. Trying to upload store header logo, but continuously getting an error message:

 

"An error occurred during logo copy."

 

 

An error occurred during logo copy.

 

 

Both /img folder and /img/logo.jpg permissions are set to 755. Tried to resize my logo to 209 x 52 px (exactly same as default logo) and renamed my logo to logo.jpg. But none solved the problem. Kind of stuck here with no clue :wacko:

Please help

 

I have same error and tryed on 3 diffrent serveres with same problem :S

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yeah.. i do the same problem.. An error occurred during logo copy. Anyone help pls.? before i give up with this prestahop..

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I fought with this for about four hours last night. I'm no programmer, so I was about ready to throw my laptop off the roof.

 

What finally fixed my issue was the 755. However, I ran into the problem again when attempting to replace the image that pops up on the maintenance page, and 755 didn't help at all.

 

Have you tried:

 

Go to public_html > img

Delete "logo.png"

Upload your logo file with 755 permissions

Rename your file to "logo.png" (right-click and select "Rename file" since simply changing the text didn't seem to work for me)

 

That may or may not work- it was part of what I was fighting through last night. Again, I suck at computers, but I figure it may help if you at least have something else to try.

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Fix Around

 

1- Upload logo.jpg by ftp on IMG folder on your server.

2- After upload rename it as : logo-1.jpg

3- Reload your home page .... now work

Edited by Nemo (see edit history)
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Fix Around

 

1- Upload logo.jpg by ftp on IMG folder on your server.

2- After upload rename it as : logo-1.jpg

3- Reload your home page .... now work

Thanks Nemo, this solved the problem

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With Nemo's guide, I solved header logo problem, but the issue happens when uploading manufacturers logos and categories pics also :((( I have just moved to 1.5.3 and in 1.4.8, I never had this issue, really frustrating :( any help please?

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I just had the same issue after installing 1.5.3 on a2 hosting. I found that my problem was on line 124 of /classes/ImageManager.php where the app was looking to check the filesize. For some reason the file size was returning as zero even when this wasn't the case. I commented out the filesize test and it then worked. My line 124 now looks like:

 

if (!file_exists($src_file))

 

Hope this helps someone.

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