simpson7647 Posted December 21, 2012 Share Posted December 21, 2012 (edited) Hi all, first of all, I'm looking to set up the settings to the below: Royal Mail 1st Class Delivered : 0 - 0.4 kg - costing £0.59 All products referring to this weigh 0.01kg Royal Mail 1st Class Recorded : 0.49 - 15kg - costing £3.49 All products referring to this weigh 0.5kg MyHermes 3 - 5 days - 20kg - 200kg. All products referring to this weigh 20 kg. The above I'm looking to dispatch just to the United Kingdom. Here are the rest of the settings : Countries Scotland - Zone - United Kingdom Wales - Zone - United Kingdom Ireland - Zone - United Kingdom England - Zone - United Kingdom The weight range as stated at the top. In each of the courier, the 'united kingdom' zone box is ticked. The Default is unticked. This is the set up so if anyone sees any problems, please help me. I added a product weighing 0.5kg to my cart but it set the delivery price at £0.59 which I'm unsure how to fix. Please help me out with this before going on to set up international dispatch. Thanks, Edited December 21, 2012 by simpson7647 (see edit history) Link to comment Share on other sites More sharing options...
simpson7647 Posted December 21, 2012 Author Share Posted December 21, 2012 bumpp Link to comment Share on other sites More sharing options...
simpson7647 Posted December 25, 2012 Author Share Posted December 25, 2012 bumpppp Link to comment Share on other sites More sharing options...
tdr170 Posted December 25, 2012 Share Posted December 25, 2012 One thing to always remember when setting up shipping is the include/exclude way Prestashop handles shipping, not sure if this will help but thought it might be worth a look for you. example: Weight Ranges: (must not have gaps) 0-1600gr 1600-3200gr 3200-4800gr 4800-6400gr Weight ranges are inclusive/exlusive which basically means: From and including 0, up to but excluding 1600gr, from and including 1601gr up to but exluding 3200gr, from and including 3200grup to but excluding 4800gr, from and including 4800 up to but excluding 6400gr. 1 Link to comment Share on other sites More sharing options...
simpson7647 Posted December 25, 2012 Author Share Posted December 25, 2012 Thank you, that's something I didn't realise as I left gaps. I will now correct that Many thanks indeed, Link to comment Share on other sites More sharing options...
simpson7647 Posted December 25, 2012 Author Share Posted December 25, 2012 I've made a few adjustments but still not solved. The weight ranges are: 0 - 0.4 = 59p 0.4 - 15kg = £3.49 15 - 200kg = £3.99 I then added a product to my cart which weighs 0.5kg expecting the £3.49 delivery charge to be added but it's not, the 59p one is added. Please help to solve this. thanks, Link to comment Share on other sites More sharing options...
tdr170 Posted December 25, 2012 Share Posted December 25, 2012 Are these all for a single carrier or mutliple carriers. Link to comment Share on other sites More sharing options...
simpson7647 Posted December 25, 2012 Author Share Posted December 25, 2012 (edited) The 3 mentioned are set to different carriers, these are: Royal Mail 1st Class Royal Mail 1st Class Recorded Myhermes Currently just for the U.K and once this is all corrected, I'd be looking to set up internationally. thanks, Edited December 25, 2012 by simpson7647 (see edit history) Link to comment Share on other sites More sharing options...
tdr170 Posted December 25, 2012 Share Posted December 25, 2012 Try setting up one carrier with the three entries and see if you get correct amount in cart. Link to comment Share on other sites More sharing options...
simpson7647 Posted December 25, 2012 Author Share Posted December 25, 2012 (edited) Okay thanks, I would try that to test it although that would mean that the title of the carrier would have to be the same, right? Thanks, Edited December 25, 2012 by simpson7647 (see edit history) Link to comment Share on other sites More sharing options...
tdr170 Posted December 25, 2012 Share Posted December 25, 2012 I did some testing and the issue seems to be mutiple carriers of the same zone but one is default. Try this leave the ranges as you had them but in the carrier edit change the out of range behavior to disable carrier. When products are in the range of the default carrier the shipping will auto add to cart otherwise they will have to choose shipping. Link to comment Share on other sites More sharing options...
simpson7647 Posted December 26, 2012 Author Share Posted December 26, 2012 Thank you very much indeed! After I changed the countries, I had to re-enable the payment methods and extended the weight range of the last carrier so that it will not cause an issue with customers - but the disable carrier seems to have worked! Thanks! Link to comment Share on other sites More sharing options...
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