iasminb Posted November 14, 2012 Share Posted November 14, 2012 (edited) Hello there, I'm having huge problems with the AJAX loading time. I have seen through the Forum and the Issue Tracker that this has been a problem for a long time and it seems like it has not been solved. The problem occurs at one point when I click on the Add to Cart button. It takes over 10 seconds for the image animation to start working... Slow AJAX! I can't tell my customers to just simply wait before they do anything else! A bigger problem is when I get to step 3 of the order process and I want to change the billing and delivery address. Because of the slow AJAX I always keep on getting the "prestashop technical error: unable to save addresses" popup. This is because the AJAX takes over 12 seconds to load and the user doesn't wait that long! I have set up all the settings on the Performance tab. I have followed all the Optimization instructions and nothing works. I have even disabled my shipping modules (FedEX), because someone said that this was a problem, and it still does not work. I have spend hours on end trying to find a solution either from the public or finding it myself in the code and I could not! Please help me with this problem. Otherwise I have to seek another shopping software because I cannot launch a store with this issue. My site can be found here: http://pastorbilllehman.org/estore/ Thank you so much. Edited November 14, 2012 by iasminb (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted November 14, 2012 Share Posted November 14, 2012 What version of Prestashop are you using? Are you using any other modules (native or 3rd party)? especially shipping. Link to comment Share on other sites More sharing options...
iasminb Posted November 14, 2012 Author Share Posted November 14, 2012 Hello there, Thank you for your reply. I had FedEX and PayPal installed, and a few others uninstalled. I uninstalled FedEx and PayPal and it seems like FedEx was causing those problems. What do I do then?! I got Prestashop because of FedEX solution. If I'm left without this option then I have to go and spend many other hours and set up another store! Is there a way to fix this? Link to comment Share on other sites More sharing options...
tomerg3 Posted November 14, 2012 Share Posted November 14, 2012 I'm not sure why their Fedex module is taking so long, it shouldn't take more than 1-2 seconds tops. It could be related to your host, or it could be something with their module. You can always give http://www.prestashop.com/forums/index.php?/topic/65476-module-fedex-get-real-time-shipping-rates-from-fedex-with-shipping-preview-on-the-product-page/ a try Link to comment Share on other sites More sharing options...
iasminb Posted November 15, 2012 Author Share Posted November 15, 2012 Thank you for your suggestions tomerg3. I am doing this as a volunteer for a non-profit organization. I can't therefore purchase a module. I guess I have to change to another ecommorce solution... Thank you though. Link to comment Share on other sites More sharing options...
Recommended Posts