Email Notifications For New Order Doesn't Seem To Be Working

[cityfox]

Hi guys

 

My email notifications do not seem to be working for new orders made through my site. Need some help here.

 

Thanks

[musicmaster]

Can you provide details about how you set the notifications up in your Mailalerts module?

[Raggy786]

I am having the same problem since order from 09/09/2012 ? no more orders are coming by but paypal send us the email about the order.

 

I have version 1.3.3

 

Mail alert:

 

New order:

Receive a notification if a new order is made

Receive a notification if the quantity of a product is below the alert threshold

 

Alert threshold 0

 

the above are all ticket.

[Ggaivg]

Did you get this working? I haven't made any changes but my notifications suddenly stopped a few weeks ago.

[pel024]

It is possibly due to this. See post 4 for the solution.

[Ggaivg]

Thanks for the suggestion, but the order itself is registered correctly in BO. I've now tried uninstalling and reinstalling the module. Let's see if that does any difference.

[musicmaster]

My first impulse would be to change the settings in the mailalerts module. By rewriting the settings (also those unchanged) this might solve the problem.

 

A second step could be to enable the error reporting in your settings file and then to place an order yourself.

[Guest]

I had this issue. It turned out to be a php setting

 

(Message too and from my host):

 

 

 

i set up some email address). Both the emails work fine for sending and receiving when I access via the web (uk2.net email login ) and via outlook

 

However, they do not work when used within the prestashop installation

 

For example, if I add either of those two emails to the back of the contact us form, then use the contact form no emails are sent or received by customer or in those two email accounts

 

If I change the email address to any other then everything works fine. This suggests the problem is not with the installation, but those email accounts

 

The inbuilt mail system in prestashop uses php mail

 

 

Reply:

Thank you for your reply. I have checked a few of the DNS settings for these account and it appears that there was a missing function that needs to be enabled for php form mail. I have set the domain norwegianstore.com to handle email remotely which should correct the error. Please let us know if you have any further questions or concerns.

[Ggaivg]

Thanks for your replies! The problem is now solved and had nothing to do with PS. It turns out my IP-settings for incoming mail had been changed some (!) mail were sent to another server.