Cannot log in to admin panel

[Mgv8183]

Can anybody help, the guys developing the website have loaded the website, but are no longer responding, how do I login to the admin panel to fine tune the site. The login password recovery is requesting original email at registration.

[exadra37]

In store folder, search for config folder and inside look for file settings.inc.php, and you will see this code:

 

<?php
define('__PS_BASE_URI__', '/store_folder/');
define('_MEDIA_SERVER_1_', '');
define('_MEDIA_SERVER_2_', '');
define('_MEDIA_SERVER_3_', '');
define('_PS_CACHING_SYSTEM_', 'MCached');
define('_PS_CACHE_ENABLED_', '0');
define('_THEME_NAME_', 'prestashop');
define('_DB_NAME_', 'database_name');
define('_MYSQL_ENGINE_', 'InnoDB');
define('_DB_SERVER_', 'localhost');
define('_DB_USER_', 'username');
define('_DB_PREFIX_', 'ps_');
define('_DB_PASSWD_', 'password');
define('_DB_TYPE_', 'MySQL');
define('_COOKIE_KEY_', 'cxtb414W9ertiuq29kAbwqNQNpj35syxVceGyvxcevpwZTrg');
define('_COOKIE_IV_', 'hOktyeIvQ');
define('_PS_CREATION_DATE_', '2012-04-16');
define('_RIJNDAEL_KEY_', '56XNnDgGn4fgrfdygHbHfHhiXy5RBo9ZGt');
define('_RIJNDAEL_IV_', 'xO1DfEpksdfsVqrzXrI+3vw==');
define('_PS_VERSION_', '1.4.7.3');
?>

 

In first line where says store_folder you must have de correct name of your store folder in public_html . If you have the store in the root of public_html just let "/" instead of "/store_folder/".

 

See also if the you don't have the database name and username from another database.

[Mgv8183]

I cannot locate store_folder in the public_html

[Dh42]

Actually, if you have cpanel hosting your best bet is going in through php myadmin and changing your emaill address. Do you know if you have cpanel hosting? Or if your host offers php myadmin?

[Mgv8183]

Yes we have cpanel hosting and php myadmin

[Dh42]

Ok, I am going to assume that you are not hosting any other sites. log into your cpanel account. Then go to phpmyadmin. If you are not hosting any other sites you will only have one database in there. If you are, it will be the database where the first table is ps_access. Don't do anything to that table. scroll down til you find the table that says ps_employee. When you click on that, there should be only one result. If there are more than one, it is ok. towards the left, click on edit and it will bring up the fields of the database. Change the email address to your email address. DO NOT CHANGE THE PASSWORD. it is encrypted, so don't touch it. after you have saved this, go to your back office and try to reset your password. It should send you the reset email.

 

IF YOU DON'T FEEL COMFORTABLE DOING THIS OR DO NOT KNOW WHAT YOU ARE DOING DO NOT DO IT.

[Mgv8183]

Thanks, message says email has been sent

[Dh42]

yay, hopefully you get it and can reset your password. if not, post back and one of use will walk you thru encrypting and placing it in the database.

[exadra37]

I cannot locate store_folder in the public_html

 

i see that you have your problem solved

 

but when i say store_folder i want to mean the name that you give to the folder where you put prestashop store .