strange state drop down problem in registration form

[rturner]

I have had two customers out of 40 recently who tried to register, but when they got to the state drop down box, there was no drop down or any way to pull up their state at all. I have been unable to reproduce this error on IE9, Firefox 11 or Chrome, so I can't really describe it more than this. I'm wondering if anyone else ran into this type of thing. I have asked the customers to let me know what their browser and operating system is, but so far no responses. It's at the login/register:

https://www.ecg.com/new/en/authentication?back=my-account.php

 

Scratching my head. I did a tiny bit of customizing to get rid of the Age section a while ago.

[Mike Kranzler]

Hi rturner,

It works fine for me as well. Can you please check with those customers about what information they are entering so that we can try to replicate this error?

 

-Mike

[rturner]

Thanks for checking, Mike. I haven't heard back from either of them, but I'll try writing them again. Until I hear something, we can't replicate the error. So far I tried replacing my authentication.tpl with the stock version from my prestashop theme in case my earlier tinkering had somehow caused it.

[rturner]

I received another "the state field won't drop down and I can't register" email after replacing my customized authentication.tpl with a generic one. This time I went into authentication.tpl and altered the state code from

<p class="required id_state select">
 <label for="id_state">{l s='State'}</label>
 <select name="id_state" id="id_state">
  <option value="">-</option>
 </select>

to

<p class="required select">
 <label for="id_state">{l s='State'}</label>
 <select name="id_state" id="id_state">
  <option value="">-</option>
 </select>

Removing the id_state from <p class="required select"> in every instance I found. The form still works on 3 different browsers, so I'll see if I get any more complaints from people trying to register.

[Mike Kranzler]

I received another "the state field won't drop down and I can't register" email after replacing my customized authentication.tpl with a generic one. This time I went into authentication.tpl and altered the state code from

<p class="required id_state select">
 <label for="id_state">{l s='State'}</label>
 <select name="id_state" id="id_state">
  <option value="">-</option>
 </select>

to

<p class="required select">
 <label for="id_state">{l s='State'}</label>
 <select name="id_state" id="id_state">
  <option value="">-</option>
 </select>

Removing the id_state from <p class="required select"> in every instance I found. The form still works on 3 different browsers, so I'll see if I get any more complaints from people trying to register.

 

Thanks for the update rturner! Hopefully that will work better for you.

 

-Mike

[jennywill]

I am having trouble with states working on my site when adding a new address or updating the registration address.

 

I was going to try and see if your address update works or fails like mine.

 

I also have older versions of browsers to look at your problem with.

 

So I tried to register at the site above but it wont let me login at all. Chrome 21 or IE8. Weird

[rturner]

You can't login because we use a module called Authonly by forum member Elpatron. We sell only to stores and approve them manually before they can see prices. You didn't list a store, and I see it was just a test. As far as your registration, we received the email; it worked perfectly, state and all, as it is supposed to.