Calista Posted May 18, 2012 Share Posted May 18, 2012 Suddenly I am unable to change categories in any way at all. When I add a category and check that it should displaly, it does not display. It is showing in the back office, but not on the website. When I try deleting an existing category it still displays. When I try changing the order of the categories - no change on the website. In the back office I have 5 categories listed that indicate they should display only the first 3, alphabetically, are displaying. Has anyone encountered this problem with categories? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 18, 2012 Share Posted May 18, 2012 Hi Calista, Can you please try clearing your browser's cache and let me know if the information begins showing up properly on your site? -Mike Link to comment Share on other sites More sharing options...
Calista Posted May 21, 2012 Author Share Posted May 21, 2012 Wouldn't that be a nice simple solution. I cleared the cache when I first encountered the problem. I've looked at this website on 3 different computers and on as many different Browsers. It's not a cache problem. My client is also unable to add categories to the website. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 21, 2012 Share Posted May 21, 2012 Can you please post a link to your site where we can try to take a look? -Mike Link to comment Share on other sites More sharing options...
Calista Posted May 22, 2012 Author Share Posted May 22, 2012 Mike: The website is: http://www.toleboothartshop.com/ I'm not sure whether this provides some insight or just complicates the matter. But I am now intermittently having problems logging into the administrative control panel, also. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 22, 2012 Share Posted May 22, 2012 Hi Calista, Can you please try temporarily switching back to the default theme and let me know if the issue persists? -Mike Link to comment Share on other sites More sharing options...
Calista Posted May 22, 2012 Author Share Posted May 22, 2012 Mike, Thanks very much for your help. Finding the solution to the login problem was actually the key. I am able to update categories, now. Calista Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 22, 2012 Share Posted May 22, 2012 Great, I'm glad you were able to resolve this! Since this is a community resource, could you please share your solution to your login issue? Once you do so, I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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