'new order' mail not sending, sometimes

[cehashu]

hello

we a have a problem in our prestashop implementation.

only SOMETIMES we do not receive the 'new order' mail. the client ALWAYS gets he's mail.

the big problem is that we can't replicate the bug.

it is happening using the same account, the same product, the same quantity, the same computer.

 

i know that mailalerts.php is sending out that mail, but can someone help me narrow the search

or replicate the bug...

 

or maybe some one had a similar problem.

 

thank you

[natalize]

I had this problem sometimes but as long as i tried to check why did it happen i found out that the clients sometimes do not finalize the process itself.

 

So in this case you see in backoffice that there is an order but вщтже have notification