AFemaleProdigy Posted April 27, 2012 Share Posted April 27, 2012 I have noticed that there a few customers who's ip address does not show up in the AdminCustomer tab (profile for the customer in BO). Most customer ip addresses show up with no problem. In particular, I have a customer I need to ban by ip address right now, but it isn't showing up. Why might this happen and how do I fix it? Thanks! Link to comment Share on other sites More sharing options...
AFemaleProdigy Posted May 7, 2012 Author Share Posted May 7, 2012 Any ideas? More accounts are showing up with no ip address. Link to comment Share on other sites More sharing options...
Dh42 Posted May 7, 2012 Share Posted May 7, 2012 I don't have a solution fixing it in the back office. But if they are making purchases on your site you should be able to single them out from the server logs and what they are purchasing by the times and pages they viewed. Them ban them from the actual server level. Link to comment Share on other sites More sharing options...
AFemaleProdigy Posted May 10, 2012 Author Share Posted May 10, 2012 So is this a bug? Perhaps I should post it in the bug tracker? Link to comment Share on other sites More sharing options...
joseantgv Posted September 9, 2013 Share Posted September 9, 2013 No solution? Link to comment Share on other sites More sharing options...
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