danonino Posted March 14, 2012 Share Posted March 14, 2012 Hello, I have a little problem in my back office, I can not access to my own stats. When I click on the stats tab, only see the message "access denied". How could I fix it? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 14, 2012 Share Posted March 14, 2012 Hi danonino, Is this a brand-new installation or an existing (or upgraded) one? -Mike Link to comment Share on other sites More sharing options...
danonino Posted March 14, 2012 Author Share Posted March 14, 2012 It is a brand new installation with an imported database, could be that the problem? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 14, 2012 Share Posted March 14, 2012 It is a brand new installation with an imported database, could be that the problem? Possibly. This is usually an issue with employee permissions. You will want to check those both in the database and in your Back Office for any duplicate entries that could be causing this issue. -Mike Link to comment Share on other sites More sharing options...
danonino Posted March 15, 2012 Author Share Posted March 15, 2012 Thanks for your answer Mike, but I'm not sure what and where to check, the ps_employee? maybe anything else? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 16, 2012 Share Posted March 16, 2012 Hi danonino, Are you the top-level administrator for your page, or is someone else? You should be able to check permissions in your Back Office under the Employees tab. If that doesn't work for you, you'll have to check the ps_employee table in your database via phpMyAdmin. -Mike Link to comment Share on other sites More sharing options...
danonino Posted March 17, 2012 Author Share Posted March 17, 2012 Yes, I am the top level admin. The Back Office is correct and the ps_employee table too, I think. id_profile is 1 and stats_date_from starts in 2012, it's strange. Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted March 22, 2012 Share Posted March 22, 2012 And were you having these issues before importing the database? -Mike Link to comment Share on other sites More sharing options...
danonino Posted April 16, 2012 Author Share Posted April 16, 2012 Sorry for the delay, I really forgot this thread Finally I am able to check my stats. I've created a new profile giving it all the available permissions, then I've created a new employee, myself, with different name, mail and passw. The last thing is to delete the first employee and edit the information from the new one. Thanks! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 16, 2012 Share Posted April 16, 2012 So this is now working properly for you? -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 17, 2012 Share Posted April 17, 2012 Hi all i have the same acces denied problem but mine is for all the admin panel.Can you please help me to solve it? Thanks! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 Hi perfumeshop, What version of PrestaShop are you running? And is this a new installation? -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 17, 2012 Share Posted April 17, 2012 Hi my version is 1.4.3 and no it is not new instalation its about 1 year ago..it just stop working Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 Hi my version is 1.4.3 and no it is not new instalation its about 1 year ago..it just stop working Have you made any changes on your site recently? Usually, this is due to some sort of missing file on your site (such as if you accidentally deleted something via FTP), causing our system to throw an error. -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 17, 2012 Share Posted April 17, 2012 No i haven't done anything to my website and nobody else have a acces to my login its verry strange...Also can you please tell me how can i find out my FTP details? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 Hi perfumeshop, You can contact your hosting provider for the FTP information if you don't know it already. Did you upload your site yourself, or did someone else do it for you? -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 17, 2012 Share Posted April 17, 2012 I actualy buy ready for use prestashop with their own domain Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 I actualy buy ready for use prestashop with their own domain So you are using PrestaBox then, correct? -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 17, 2012 Share Posted April 17, 2012 Yes im using prestabox Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 Yes im using prestabox In that case, can you please submit a ticket here? We do have a dedicated section of the PrestaShop forum for PrestaBox users, but you can use that link I provided to get even faster assistance. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
bentlimbarchery Posted April 17, 2012 Share Posted April 17, 2012 Hello, I am also having this issue . I was fiddling around with my employee status and I must have changed it to the wrong thing because i cannot do anything when i sign in. I cant go to my back office or change employee status back to what it was. Please help me fix this! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 17, 2012 Share Posted April 17, 2012 Hi bentlimbarchery, Were you the top-level administrator on your site, or is there someone else with admin access to your page? -Mike Link to comment Share on other sites More sharing options...
perfumeshop Posted April 18, 2012 Share Posted April 18, 2012 i have found the reason my admin panel was blocked because aqourding prestabox turms of use every user of it pays 2% commision fees plus 15 euro per month after 6th moth use.Thanks Mike you were great help for me! Im also having another problem when i dont have acces to my FTP details how can i uplod new modules to my shop? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted April 18, 2012 Share Posted April 18, 2012 I'm glad I could help, but due to the rules of the PrestaShop forums, please post each individual issue as a separate thread. Happy selling! -Mike Link to comment Share on other sites More sharing options...
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