superbikecoach Posted November 15, 2011 Share Posted November 15, 2011 hey folks, thx for helping me in advance. i use to sale services, but i hooked up a product now where we have to have california tax of 8.25%. i run in 2 problems by doing this: 1. i don't want to have the price including tax in the product view. it's usual in cali to show the price excluding tax. that way we look more expensive. what's to do to have the tax in the cart/invoice only? 2. the shop seems to calculate the wrong way. there should be no tax on shipping Product Description Ref. Avail. Unit price Qty Total Total products: $184.03 Total shipping: $5.41 Subtotal: $175.00 Estimated Sales Tax: $14.44 Total: $189.44 thx again Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 15, 2011 Share Posted November 15, 2011 Hi superbikecoach, You can remove the tax on shipping in your Back Office under Shipping > Carriers. Just select each carrier option you offer and disable "Apply shipping cost." As for "tax excluded," you can do this in the Back Office under Customers > Groups. Additionally, you can toggle displaying the tax in your cart under Payment > Taxes. Please let me know if this works for you. -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 15, 2011 Author Share Posted November 15, 2011 thx mike, the 'tax exclude' problem is history, thx but when i change the carrier settings i get an "An error occurred while updating object. carrier" Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 15, 2011 Share Posted November 15, 2011 Can you post a screenshot of the error for me please? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 15, 2011 Author Share Posted November 15, 2011 Can you post a screenshot of the error for me please? here ya go edit... doesnt work. i can send it via email if you send me your address here [email protected] Link to comment Share on other sites More sharing options...
superbikecoach Posted November 15, 2011 Author Share Posted November 15, 2011 actually it doesn't matter what i want to change, i always get this error "An error occurred while updating object. carrier" Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 16, 2011 Share Posted November 16, 2011 Hi superbikecoach, Can you please try attaching and then inserting the file one more time using the "More Reply Options" button below the quick response field? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 16, 2011 Author Share Posted November 16, 2011 ok, sorry. there it is sceenshot.pdf Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 16, 2011 Share Posted November 16, 2011 Hi superbikecoach, Could you please PM me with your Back Office login credentials (username, password and admin URL) so that I can look into this for you? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 19, 2011 Author Share Posted November 19, 2011 PM send Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 21, 2011 Share Posted November 21, 2011 Hi superbikecoach, I'm taking a look at this, but I'm a little confused: it looks like you're offering in-person classes, yet you're trying to edit shipping options. Is there a reason for this? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 22, 2011 Author Share Posted November 22, 2011 thx for noticing as i mentioned in the first post: i use to sale services, but i hooked up a product now where we have to have california tax of 8.25%. so we going to sale also products Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 22, 2011 Share Posted November 22, 2011 thx for noticing as i mentioned in the first post: i use to sale services, but i hooked up a product now where we have to have california tax of 8.25%. so we going to sale also products We're going to try to take a look a little deeper into this. Could you please PM me with your FTP login information as well? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 23, 2011 Author Share Posted November 23, 2011 pm send Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 23, 2011 Share Posted November 23, 2011 Hi superbikecoach, I just sat down with a developer and ran multiple tests to try to identify what is causing this issue, but we were unable to locate the problem. In this situation, your best option is to do a clean reinstall of the software to overwrite anything that may have possibly been changed, although you can also open a support ticket with our tech team if you would like to do that instead. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 23, 2011 Author Share Posted November 23, 2011 damn. but thx though. how do i open up a support ticket? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 23, 2011 Share Posted November 23, 2011 damn. but thx though. how do i open up a support ticket? Our core support team is actually in France right now at our annual Barcamp, but PM me with your name (so they don't need to call asking for "superbikecoach"), phone number and the best time of day to reach you and I will set them up to give you a call early next week. -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted November 23, 2011 Author Share Posted November 23, 2011 thx mike. pm send Link to comment Share on other sites More sharing options...
superbikecoach Posted December 5, 2011 Author Share Posted December 5, 2011 hey mike, no one contacted me till today. i still have this problem Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 5, 2011 Share Posted December 5, 2011 hey mike, no one contacted me till today. i still have this problem Hi superbikecoach, It has taken us some time to get back to everyone after a week out of the office, but we have a brand new support system that will be much easier for you to use and for us to help you, go ahead and post your issue here with all of the relevant information and we'll be able to respond much more quickly and easily. -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted December 5, 2011 Author Share Posted December 5, 2011 thx mike i made up a ticket. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 5, 2011 Share Posted December 5, 2011 Hi Jon, We went ahead and fixed this for you. It appears that you were missing the is_free table in your database which was throwing this error, but we added it for you. Can you please confirm that this is working so that we can (finally!!) mark this thread as solved? -Mike Link to comment Share on other sites More sharing options...
superbikecoach Posted December 5, 2011 Author Share Posted December 5, 2011 that seems to work now... but it since then, the shop does not reflect the data/settings of the back office anymore !!! Link to comment Share on other sites More sharing options...
superbikecoach Posted December 5, 2011 Author Share Posted December 5, 2011 No mike... all good. i was on a language i did not finish. all good, thanks a bunch! SOLVED Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 6, 2011 Share Posted December 6, 2011 I'm glad I could help! I'm glad we can finally close this out and mark it as solved! -Mike Link to comment Share on other sites More sharing options...
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