simpson7647 Posted November 9, 2011 Share Posted November 9, 2011 Hi all, Ive got a slight problem with my website regarding a purchase that has just been made. Just checked my mail box and have got undelivered mail after a sale. So I looked into it and for the email address, the customer had put www. at the beginning in error. So they wont have received the receipt or anything so how would i go about re-sending them a receipt? Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 9, 2011 Share Posted November 9, 2011 Hi simpson, In your Back Office under the Orders section, select the "view" button under "Actions" for that order and scroll down to the bottom of that page. In the bottom-left corner, you'll see an option to send a new message to the customer. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted November 9, 2011 Author Share Posted November 9, 2011 Hi Mike and many thanks for the reply. Were you referring too this : New message Click here to add a comment or send a message to the customer [/left][/left][/left] I was wondering if I was able to edit there email and then resend them a receipt? [/left][/left] Thanks, [/left] Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 10, 2011 Share Posted November 10, 2011 Hi simpson, Yes, that's it, and you can type your own message for the user right there. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted November 11, 2011 Author Share Posted November 11, 2011 Thank you Sir, that's exactly what I did Kind regards, Ryan Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 11, 2011 Share Posted November 11, 2011 I'm glad I could help! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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