hurray Posted November 3, 2011 Share Posted November 3, 2011 One of my customers is having a problem trying to add an item in her cart. When she clicks on "Add to cart" button, the item gets in the cart, but then if she clicks on "Check out" button, she goes in the cart and there isn't any product. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi hurray, Could you please post your URL so that we can look into this for you? -Mike Link to comment Share on other sites More sharing options...
hurray Posted November 3, 2011 Author Share Posted November 3, 2011 Hi Mike, It is www.savdana.com I tried myself and it worked for me. However my customer on the other end is not being able to. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi hurray, I'm trying this out on my end as well and having no issues. Do you have any more details on how this specific customer is reaching this error? For example, is she logged in or browsing as a guest? Is she trying to add a product that is out of stock? What browser is she using? etc. -Mike Link to comment Share on other sites More sharing options...
hurray Posted November 3, 2011 Author Share Posted November 3, 2011 She was logged in according to her. I asked her to delete her cookies and try again. But apparently it did not work. She did not tell me what browser she was using. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi hurray, Unfortunately, I'm not able to replicate this on my end, but I'll leave this open and if you get any additional information from her please let me know so that I can try to look into this further for you. -Mike Link to comment Share on other sites More sharing options...
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