skate Posted October 26, 2011 Share Posted October 26, 2011 Hello, I have a problem, I had all the night reading most of the forum and other forums and don,t found solution. My problem is: Yesterday install a new theme, I install it correctly, but I was being tested and continuously I changed the theme I did it 3 or 4 times in a few minutes to saw some checks, while another person was conected to back office from another site with the same username and password. We were talking to phone being tested. But suddenly block it and we can´t access to back office, when I wrote user and password the page continually tells us "the employee does not exist or password is wrong". I push remember password but I back out again to the same page(remember password screen) without any error , but in the email do not get anything. The e-shop is disabled so anyone can see it, besides the message "temporarily disabled for maintenance" appeared in English but before appeared in Spanish. Anybody can give me some solution? Thank you very much. Link to comment Share on other sites More sharing options...
muktadir Posted October 26, 2011 Share Posted October 26, 2011 if you can give me access to your control panel of hosting, I can check it. Link to comment Share on other sites More sharing options...
skate Posted October 27, 2011 Author Share Posted October 27, 2011 if you can give me access to your control panel of hosting, I can check it. Sorry, for security reasons I can´t give passwords. I prefer to give me some possible solution to my problem here. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 27, 2011 Share Posted October 27, 2011 Hi skate, Are all Back Office users currently blocked from the site? Or can certain people still access it? -Mike Link to comment Share on other sites More sharing options...
skate Posted October 27, 2011 Author Share Posted October 27, 2011 Hi skate, Are all Back Office users currently blocked from the site? Or can certain people still access it? -Mike I only have one user, who is the administrator. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 27, 2011 Share Posted October 27, 2011 I only have one user, who is the administrator. In this situation, the best thing to do might be to open a report on the Bug Tracker for our developers to look into this for you. -Mike Link to comment Share on other sites More sharing options...
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