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Erreur paypal 10417


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Bonjour

 

depuis ce matin mes client rencontre un pb de paiement cb via paypal.

Voici l'erreur :

 

 

Merci de vous reférer aux logs :

  • PayPal response:
  • TIMESTAMP -> 2011-10-20T08:23:44Z
  • L_ERRORCODE0 -> 10417
  • L_SHORTMESSAGE0 -> Transaction cannot complete.
  • L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.
  • L_SEVERITYCODE0 -> Error

 

comment faire

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bonjour même erreur que cathare aujourdui pour la première fois bizarre

 

PayPal response:

TIMESTAMP -> 2011-10-20T17:41:29Z

L_ERRORCODE0 -> 10417

L_SHORTMESSAGE0 -> Transaction cannot complete.

L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.

L_SEVERITYCODE0 -> Error

 

et suivi d'une autre à 8 minutes d'intervalles, peut etre le même client ?

PayPal response:

TIMESTAMP -> 2011-10-20T17:49:49Z

L_ERRORCODE0 -> 13113

L_SHORTMESSAGE0 -> Buyer Cannot Pay.

L_LONGMESSAGE0 -> The Buyer cannot pay with PayPal for this Transaction.

L_SEVERITYCODE0 -> Error

 

comment savoir quel est le client qui rencontre ces problèmes, dansle panier j'ai rien pour cette date/heure ?

 

merci d'avance

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