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Transactions not showing in back office


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Having a nightmare with website!

 

The website is live and transactions are being made but nothing is being shown in the back office??

 

We are using atos sips and I have done a test payment which worked fine but now it is live it is saying no transactions have been made even though they are in our bank account!!!

 

Please help, this is a major problem

 

Thanks in advance

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