Dmcwebd Posted August 18, 2011 Share Posted August 18, 2011 I'm having a problem that the packs stops working after we import our product database. It work fine if you add a product from the backoffice. Could anyone help me? Link to comment Share on other sites More sharing options...
Dmcwebd Posted August 22, 2011 Author Share Posted August 22, 2011 So nobody ever noticed this problem? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 22, 2011 Share Posted August 22, 2011 Hi Dmc, What module are you using for the packs? -Mike Link to comment Share on other sites More sharing options...
Dmcwebd Posted August 26, 2011 Author Share Posted August 26, 2011 Hi Dmc, What module are you using for the packs? -Mike i'm using the standard prestashop tool on the products, Link to comment Share on other sites More sharing options...
Dmcwebd Posted August 26, 2011 Author Share Posted August 26, 2011 Further information on the bug, I tried importing many ways and different amount of products from over 1000 to 1. same problem when i try creating a pack with an imported product, when i type a letter it will appear the dropdown box with the suggestion, then when i choose, it wont add the full name, usually adds just a word and it cant be deleted either. when i try to save i get this message: 1 error An error occurred while adding products to the pack. then if i come back to the products, under pack all I see is: 1 x if i try to delete its not possible either. I tested importing a database, then adding a product manually and tried adding a product on the pack that was imported, also doesnt work. but if I add a product that i created manually, then works fine. Now the issue is. Our store consists of 90% of packs. so if we have to add over 1000 products manually it will take ages, so we really need some help resolving this issue. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 26, 2011 Share Posted August 26, 2011 Hi Dmc, Please create a bug report with all the information you have, and then post the link here. I will make sure to personally pass it on to our development team. -Mike Link to comment Share on other sites More sharing options...
Dmcwebd Posted August 26, 2011 Author Share Posted August 26, 2011 Hi Dmc, Please create a bug report with all the information you have, and then post the link here. I will make sure to personally pass it on to our development team. -Mike Hi Mike, Here is the bug url: http://forge.prestashop.com/browse/PSCFI-3186 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 26, 2011 Share Posted August 26, 2011 Hi Diego, Thanks for posting that. I have added it to my developer report and will be passing this onto them shortly. -Mike Link to comment Share on other sites More sharing options...
Dmcwebd Posted August 26, 2011 Author Share Posted August 26, 2011 Hi Diego, Thanks for posting that. I have added it to my developer report and will be passing this onto them shortly. -Mike Hi Mike, I just figure what to do, after importing, I have to go to each product and press save, then got back to the product and the packs will work. So somewhere in the database something isn't being saved. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 26, 2011 Share Posted August 26, 2011 Hi Diego, Thanks for the additional information, and especially for also posting it to the bug tracker. The fastest way to resolve this sort of issue is to be active in your communication with the developer assigned to look into this. If you haven't already, I would recommend that you be sure to "watch" the topic so that you can be notified of any updates or posts by our team or anyone else asking questions or contributing their own information. -Mike Link to comment Share on other sites More sharing options...
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