ERR_TOO_MANY_REDIRECTS Error on "Sign In" Module

[Nextsoftware]

Hello everyone,

I'm currently experiencing an issue on my website with the customer login module ("Sign In"). After entering an email and password and clicking "Log In", the browser returns the following error: ERR_TOO_MANY_REDIRECTS.

I’ve already tried the following steps, but the issue persists:

-Regenerated the .htaccess file;

-Cleared the site and browser cache;

-Reset the login module.

None of these actions resolved the problem.

I've attached a video showing the error occurring in real time.

I'd really appreciate any help or suggestions.

[ComGrafPL]

PHP and prestashop version? SSL cert is valid?

[Nextsoftware]

8 minutos atrás, ComGrafPL disse:

PHP and prestashop version? SSL cert is valid?

Hello,
Yes, the SSL certificate is valid.
Current PrestaShop version: 8.2.1
Current PHP version: 8.1.29

The "My Account block" module in the footer is also showing the same issue when clicking on "Personal information" or "Your account".
Please see the attached video for an example.

Edited May 14 by Nextsoftware (see edit history)

[Webkul Solutions]

16 hours ago, Nextsoftware said:

Hello everyone,

I'm currently experiencing an issue on my website with the customer login module ("Sign In"). After entering an email and password and clicking "Log In", the browser returns the following error: ERR_TOO_MANY_REDIRECTS.

I’ve already tried the following steps, but the issue persists:

-Regenerated the .htaccess file;

-Cleared the site and browser cache;

-Reset the login module.

None of these actions resolved the problem.

I've attached a video showing the error occurring in real time.

I'd really appreciate any help or suggestions.

Hello,

Are you using any third-party module for customer account-related?

Please check once after disabling all override files and third-party modules.

Thanks,

 

[Nextsoftware]

3 horas atrás, Webkul Solutions disse:

Hello,

Are you using any third-party module for customer account-related?

Please check once after disabling all override files and third-party modules.

Thanks,

 

Hello,

I'm not using any third-party modules, just the default PrestaShop.
I’ve already followed your instructions by disabling all overrides and modules, but the issue still persists.

Best regards,

[Alex554]

Hi, it can be an issue with SSL or your URL is invalid. Also it can be a cookies issue. Try to clean your browser cash ore use incognito. And also check the app/config/parameters.php - if you are using SSL on your domains it mas be true fro  ssl_enabled parameter.

[Nextsoftware]

22 horas atrás, El Patron disse:

1. Check your shop URL and SSL settings:

• Go to Advanced Parameters > Multistore (if enabled) or Shop Parameters > Traffic & SEO > Set Shop URL.
• Make sure both the Shop Domain and SSL Domain are set correctly (use either www or non-www, not a mix).
• Ensure that "Enable SSL" is ON (if you have SSL), and "Enable SSL on all pages" is also ON.

2. Clear cookies and browser cache:

• Sometimes old cookies or cache cause redirect loops. Try logging in after clearing them.

3. Check .htaccess file:

• If you recently changed domain, SSL, or moved servers, regenerate the .htaccess file:
• Go to Shop Parameters > Traffic & SEO, and click "Save" to regenerate .htaccess.
• Make sure there aren’t conflicting redirect rules in your .htaccess.

Thanks for your reply. I’ve already tried those steps, but unfortunately they didn’t resolve the issue. I appreciate your help nonetheless. 👍

[Nextsoftware]

UP!

I need help! 😓

[Nextsoftware]

Version PrestaShop: 8.2.1
Version MySQL: 10.11.9-MariaDB

Version do PHP: 8.1.29

[musicmaster]

As many others mentioned: this is often SSL related. For example: the server redirects to http and the shop redirects to https and they keep each other busy forever.

So check your ssl on a website like https://www.whynopadlock.com/