help needed, Back office too many redirects (blank page)

[pyrotech]

Initially nothing was changed, running 1.7 i believe, after minor issue i think i may have tried a back up

Anyway front office works fine, any errors hidden, but back office now blank.

I think with errors it says too many redirects

Anyway just wondered how much it would be to fix this, i can live with it but may be better to get access again

 

[ComGrafPL]

Have you simple tried on clean browser? Debug shows any errors? Any suspicious blocks on front checkout page?

[pyrotech]

Debug shows errors on front but everything runs okay with errors off

Back office - errors on makes no difference - blank page

See below

This page isn’t working

www.secretdesire.co.uk redirected you too many times.

Try deleting your cookies.

ERR_TOO_MANY_REDIRECTS

 

Tried on different browsers and computers

[Webkul Solutions]

On 4/5/2025 at 3:22 AM, pyrotech said:

Initially nothing was changed, running 1.7 i believe, after minor issue i think i may have tried a back up

Anyway front office works fine, any errors hidden, but back office now blank.

I think with errors it says too many redirects

Anyway just wondered how much it would be to fix this, i can live with it but may be better to get access again

 

You should first check the root .htaccess file. If there are any redirection rules, review and manage the conditions carefully to avoid redirect loops.

 

Also, if you are using any server-side caching, try disabling it temporarily and check again.

 

If the issue still persists, inspect the hooks that are triggered on every back office request:

 

displaybackOfficeHeader

actionAdminControllerSetMedia

 

Check which modules are hooked into these and make sure they are executing correctly without errors.

[El Patron]

something to check

If you recently restored a backup, the domain or SSL settings may not match, causing redirect loops.

Go to your database via phpMyAdmin, and run this:

SELECT * FROM ps_shop_url;

Check the values of domain, domain_ssl, and physical_uri.

Make sure:

domain and domain_ssl match your actual domain name (no http/https).

physical_uri is usually / unless your shop is in a subfolder.