Jump to content

installation error HTTP 500 with version 8.1.3

Recommended Posts


When i installing prestashop 8.1.3 i have the following error when theme is been installed


I have the php version 7.4, and i have this error in logs

[30-Jan-2024 13:36:41 Europe/Madrid] PHP Notice:  Trying to get property 'theme_name' of non-object in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2907
[30-Jan-2024 13:36:42 Europe/Madrid] PHP Warning:  require(C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\getThemeEnablerCommandService.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2255
[30-Jan-2024 13:36:42 Europe/Madrid] PHP Fatal error:  require(): Failed opening required 'C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\getThemeEnablerCommandService.php' (include_path='C:\inetpub\wwwroot\vendor/pear/pear_exception;C:\inetpub\wwwroot\vendor/pear/console_getopt;C:\inetpub\wwwroot\vendor/pear/pear-core-minimal/src;C:\inetpub\wwwroot\vendor/pear/archive_tar;.;C:\php\pear') in C:\inetpub\wwwroot\var\cache\prod\ContainerSVEukZW\appAppKernelProdContainer.php on line 2255

i have an IIS with php configurated on it. I have no problems with older versions like, but i want to configure the new one.

i havent finde those files in installation folder in my server. Do u have any idea of which is the problem?


My php version is compatible with version 8.1.3 and the configuration is the same that works with


Link to comment
Share on other sites

In Debug mode i have more information, but i have no idea which is the problem

Stack trace:
#0 C:\inetpub\wwwroot\var\cache\dev\ContainerXFscXyM\appAppKernelDevDebugContainer.php(2272): require()
#1 C:\inetpub\wwwroot\var\cache\dev\ContainerXFscXyM\appAppKernelDevDebugContainer.php(2818): ContainerXFscXyM\appAppKernelDevDebugContainer->load()
#2 C:\inetpub\wwwroot\vendor\symfony\symfony\src\Symfony\Component\EventDispatcher\EventDispatcher.php(279): ContainerXFscXyM\appAppKernelDevDebugContainer->ContainerXFscXyM\{closure}()
#3 C:\inetpub\wwwroot\vendor\symfony\symfony\src\Symfony\Component\EventDispatcher\EventDispatcher.php(9 in C:\inetpub\wwwroot\var\cache\dev\ContainerXFscXyM\appAppKernelDevDebugContainer.php on line 2272

Link to comment
Share on other sites

I havent upgrade on this server, but the problem is not the versión of php, as you show, 7.4 works with prestashop 8.1.3

I repeat a clean installation in debug mode since the beggining and i install the theme. I dont know the reason, but the problem solves with debug mode.

Now the problem is in modules installation. i have a new error.

[30-Jan-2024 14:25:35 Europe/Madrid] PHP Fatal error:  Uncaught ErrorException: Warning: require(C:\inetpub\wwwroot\var\cache\dev\ContainerLUwiqg6\getSwiftmailer_EmailSender_ListenerService.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\var\cache\dev\ContainerLUwiqg6\appAppKernelDevDebugContainer.php:2241
Stack trace:
#0 C:\inetpub\wwwroot\var\cache\dev\ContainerLUwiqg6\appAppKernelDevDebugContainer.php(2241): require()
#1 C:\inetpub\wwwroot\var\cache\dev\ContainerLUwiqg6\appAppKernelDevDebugContainer.php(2780): ContainerLUwiqg6\appAppKernelDevDebugContainer->load()
#2 C:\inetpub\wwwroot\vendor\symfony\symfony\src\Symfony\Component\EventDispatcher\EventDispatcher.php(279): ContainerLUwiqg6\appAppKernelDevDebugContainer->ContainerLUwiqg6\{closure}()
#3 C:\inetpub\wwwroot\vendor\symfony\symfony\src\Symfony\Component\EventDispatcher\EventDispatcher.php(9 in C:\inetpub\wwwroot\var\cache\dev\ContainerLUwiqg6\appAppKernelDevDebugContainer.php on line 2241

The problem is not in php version. and it is not a possiblity to upgrade in this times

Link to comment
Share on other sites

Finally i have found a solution.

I have installed a previous version like, and then with the module click upgrade, i have updated to version 8.3.1 and shop is working correctly in frontend and backend. Maybe there is a bug in the installation proccess


Edited by david.alfageme
error in version (see edit history)
Link to comment
Share on other sites

  • 2 months later...

there is error In the installer ps8.1.3.

I have the same error, but when I try to locate the Files in the install directory I saw there are 3 directories in {root}/var/cache starting with dev (dev, de~, de_) the missing files are in de_ directory but installer is looking for in dev directory.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...