Problem with customer service (IMAP configuration)

[Andrejkov]

Hi,

I Have problem with customer service, i want to configure IMAP server i put correct data login, port, server and i got error: 

Cannot connect to the mailbox :
TLS/SSL failure for mail.domain.eu: SSL negotiation failed

We have instaled SSL certificate for domain. 
 

What may be the problem?

Regards.

[musicmaster]

Did you inspect your SSL with one of the checkers?

https://www.ssllabs.com/ssltest/analyze.html

https://www.whynopadlock.com/

https://www.sslshopper.com/ssl-checker.html

[Andrejkov]

On 12/6/2023 at 8:00 PM, musicmaster said:

Did you inspect your SSL with one of the checkers?

https://www.ssllabs.com/ssltest/analyze.html

https://www.whynopadlock.com/

https://www.sslshopper.com/ssl-checker.html

Yes, results here:

https://www.whynopadlock.com/results/fde8e8ac-7b2d-4e58-85d3-8fdf687a0202

https://www.ssllabs.com/ssltest/analyze.html?d=store.godox.eu

sslshopper.com can't find certificate.

[musicmaster]

It looks like you have a generic SSL problem. You better try on forums dedicated to that subject.