Order email placeholders not being replaced (v8.0.4)

[window-tint]

Hi

I am having issues with the order emails being sent to customers (order confirmation, processing in progress etc..).

The placeholders are not being replaced with the actual values, so they just receive an email like

 

Hi {firstname} {lastname},

Order ID {order_name} - Processing order

....

 

I read somewhere that this was previously caused by the email address not being lowercase. I've tried this fix and tried all lowercase email addresses but I still have this issue.

Has anyone come across this? I'm using v8.0.4.

Thanks

[window-tint]

It only seems to apply to the 'new order' emails, its like its not recognising that the order exists. If you change status to shipped for example, the email will contain the order details. I'm getting this error in the logs:

 

AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught PrestaShop\\PrestaShop\\Core\\Exception\\ContainerNotFoundException: Kernel Container is not available in 

/public_html/src/Adapter/ContainerFinder.php:77
Stack trace:

/public_html/classes/Tools.php(777): PrestaShop\\PrestaShop\\Adapter\\ContainerFinder->getContainer() 

/public_html/classes/order/OrderHistory.php(504): ToolsCore::getContextLocale()\
/public_html/classes/order/OrderHistory.php(452): OrderHistoryCore->sendEmail()\

/public_html/modules/worldpayhp/validation.php(143): OrderHistoryCore->addWithemail()\
{main}
thrown in /public_html/src/Adapter/ContainerFinder.php on line 77

[Nickz]

18 hours ago, window-tint said:

I am having issues with the order emails being sent to customers (order confirmation, processing in progress etc..).

since when?

Sounds like a higher PHP version, where do you host, shared? VPS? 

[window-tint]

Hi

Its a new site so has been doing it all along.

PHP version is 8.1.21, we are using cloudways, on a vps

[Nickz]

Have you seen this:

 

 

[window-tint]

25 minutes ago, Nickz said:

Have you seen this:

 

 

Thanks, this didn't work.

I don't think the error message I've put is actually related. It happens across all payment modules (PayPal, Worldpay, Klarna, Stripe).