Order being created despite unsuccessful payment

[hemanshub]

I'm using 1.7.8.3 and MyFatoorah Payment Gateway. 

An order is created and set to processing in progress, despite an unsuccessful payment. Any way to rectify this? 

 

My customers receive a processing in progress email and then just leave, which then leaves me without payment.

[ComGrafPL]

Check module order statuses settings, also statuses in prestashop panel. See if they are set correctly.

[s4lvozesta]

do you mean to:

a. avoid order creation altogether, or

b. create order with different status than processing in progress

which one do you expect to happen?

 

For b, if the module has configuration for order status, use it. Otherwise, need to code or enhance the module

For a, I am not sure if this is possible. But you can always consult the module developer or customise existing module

Cheers!

[AddWeb Solution]

On 6/29/2023 at 12:44 PM, hemanshub said:

I'm using 1.7.8.3 and MyFatoorah Payment Gateway. 

An order is created and set to processing in progress, despite an unsuccessful payment. Any way to rectify this? 

 

My customers receive a processing in progress email and then just leave, which then leaves me without payment.

Look for any settings in MyFatoorah Payment Gateway, related to handling payment errors or unsuccessful transactions.

Ensure that the module is properly configured to handle failed payments and update the order status accordingly.