P.S. 1.7.8.6 There was an error sending the message, please try again. ERROR

[Sairon]

Hello,

 

When using the contact form module I get this error when I try to send a message: "There was an error sending the message, please try again.", but I receive the mail in my mailbox. This message is just misleading the customer.

 

Does anyone know how to fix it?

Or if there is no fix how to remove it in general?

URL: http://www.savigynai.lt/susisiekite-su-mumis

 

Thank you in advanced.

[endriu107]

Turn on debug mode and then check maybe some other error messages will show up and tell more where is issue.

[Sairon]

I turned it on, but I am not sure where I can see all the fault codes. Could you maybe guide me?

[s4lvozesta]

In Back Office, there is a button to do testing on sending email. Try that and see if it works. 

Anyway, this topic might be interesting for you
https://www.prestashop.com/forums/topic/1066402-solved-video-how-to-set-up-gmail-smtp-in-prestashop/

 

[idnovate.com]

18 hours ago, Sairon said:

I turned it on, but I am not sure where I can see all the fault codes. Could you maybe guide me?

Make a test sending a contact form message.

[Sairon]

The test email works fine. It is very strange. If I use the email provided for the test email in the contact form module, it works fine. If I use another email, it does not work.

 

[idnovate.com]

1 hour ago, Sairon said:

The test email works fine. It is very strange. If I use the email provided for the test email in the contact form module, it works fine. If I use another email, it does not work.

 

But do you get any error with DEBUG mode enabled?

[Sairon]

Where can I see my errors? Somewhere here?

[idnovate.com]

First turn on DEBUG mode:

Then retry the action where you get the problem and check if you get an error. It will be displayed in the screen.

 

[Sairon]

It was, and still is ON.

 

[idnovate.com]

13 minutes ago, Sairon said:

It was, and still is ON.

 

But have you tried to send the contact form from the frontoffice?

[Prestachamps]

Hi @Sairon,

Have you checked Prestahop's error/extception log for the error message? as there is most likely an error or exception in this file: /var/logs/dev.log or /var/logs/prod.log

You can also try to reset the contact form module, or see if the contact form module was updated and has an override *.tpl file inside the theme folder, and rename or delete that file temporarily to see if the contact form module still has the error after this modification.

I hope that I could help.
Have a nice day, Leo.

[Sairon]

Hey, @Prestachamps,

 

I got your email that you sent via the module. As mentioned it works bot from back and front office, but when sending threw front office, you get the red alert, that it failed, but it still goes threw and I get the message.

[Prestachamps]

HI @Sairon,

Yes, so it's likely that Prestashop or a module is doing something else after the email is sent, which is causing an error.

You can test it by temporarily disabling all Non Prestashop modules , or you can try another test with overrides turned off, and then try sending the FO contact form again.

Also, is there any error, exception, or related warning in the var.log error logs on the server error log?

Have a nice day, Leo.