Contact Us {"error":true,"message":"404 not found!"}

[Stas_Z]

Hi everyone!

 

I got an error after sending contact form and the mail doesn't come. Any ideas?

Quote

{"error":true,"message":"404 not found!"}

 

PHP version: 7.3.33

PrestaShop version: 1.7.7.1

Shop URL: http://oneride.eu/

Contact form v4.4.0 - by PrestaShop (the latest version)

Request URL: https://oneride.eu/en/contact-us

Request Method: POST

Status Code: 200

Request Form Data:

• id_contact: 2
• from: [email protected]
• id_order: 708
• fileUpload: (binary)
• message: test
• psgdpr_consent_checkbox: 1
• url:
• token: a3511a4e2dcb2717ab336e20b8ca69b3
• submitMessage: Send

 

 

 

Edited February 2, 2023 by Stas_Z (see edit history)

[Prestachamps]

Hi @Stas_Z,

have you tried to enable the debug mode and send a contact form that way?

Also the mail is configured to be sent using sendmail or SMTP?

Have you tested out the mailsending from backoffice-> Advanced parameters -> E-mail , using the bottom tester tool. If you are not getting the test mail or you got an error there, then (depending on the displayed error) the mail configuration is not correct, or maybe the hosting needs to enable the remote SMTP(if SMTP is used) or allow on the server the sendmail functionality. If you will send the error to the hosting support, most probably they will know how to solve it  

I hope that I could help.
Have a nice day, Leo.

[Stas_Z]

3 hours ago, Prestachamps said:

Hi @Stas_Z,

have you tried to enable the debug mode and send a contact form that way?

Also the mail is configured to be sent using sendmail or SMTP?

Have you tested out the mailsending from backoffice-> Advanced parameters -> E-mail , using the bottom tester tool. If you are not getting the test mail or you got an error there, then (depending on the displayed error) the mail configuration is not correct, or maybe the hosting needs to enable the remote SMTP(if SMTP is used) or allow on the server the sendmail functionality. If you will send the error to the hosting support, most probably they will know how to solve it  

I hope that I could help.
Have a nice day, Leo.

 

Hi, Leo!

 

Thank you fot answer

 

3 hours ago, Prestachamps said:

have you tried to enable the debug mode and send a contact form that way?

 

Yes. I got it when https://oneride.eu/en/contact-us load

(1/1) ContextErrorException
Warning: json_decode() expects parameter 1 to be string, array given

in tawkto.php line 135
at Tawkto->hookDisplayFooter(array('smarty' => object(SmartyCustomTemplate), 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 990
at HookCore::coreCallHook(object(Tawkto), 'hookDisplayFooter', array('smarty' => object(SmartyCustomTemplate), 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 13
at Hook::coreCallHook(object(Tawkto), 'hookDisplayFooter', array('smarty' => object(SmartyCustomTemplate), 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 414
at HookCore::callHookOn(object(Tawkto), 'displayFooter', array('smarty' => object(SmartyCustomTemplate), 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 927
at HookCore::exec('displayFooter', array('smarty' => object(SmartyCustomTemplate), 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1), null)
in smarty.config.inc.php line 167
at smartyHook(array('h' => 'displayFooter'), object(SmartyCustomTemplate))
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyHook', array(array('h' => 'displayFooter'), object(SmartyCustomTemplate)))
in a7a56b2fa98f8bb9c3e9557be5244fafdabbb7d0_2.file.footer.tpl.php line 78
at Block_79433688663dd1a1a68bfc0_74843822->callBlock(object(SmartyCustomTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_79433688663dd1a1a68bfc0_74843822), object(SmartyCustomTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyCustomTemplate), object(Block_79433688663dd1a1a68bfc0_74843822))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyCustomTemplate), 'Block_79433688663dd1a1a68bfc0_74843822', 'hook_footer')
in a7a56b2fa98f8bb9c3e9557be5244fafdabbb7d0_2.file.footer.tpl.php line 30
at content_63dd1a1a6928c0_58190239(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('file:_partials/footer.tpl', null, 'at_moviclayouts/layout-left-column.tpl', 0, 31536000, array(), 0, false)
in e2edce3fe10e6aa05aff7c1599af26310b1ccbc7_2.file.layout-both-columns.tpl.php line 358
at Block_160996445063dd1a1a2f96a8_91679234->callBlock(object(SmartyCustomTemplate))
in smarty_internal_runtime_inheritance.php line 248
at Smarty_Internal_Runtime_Inheritance->callBlock(object(Block_160996445063dd1a1a2f96a8_91679234), object(SmartyCustomTemplate))
in smarty_internal_runtime_inheritance.php line 184
at Smarty_Internal_Runtime_Inheritance->process(object(SmartyCustomTemplate), object(Block_160996445063dd1a1a2f96a8_91679234))
in smarty_internal_runtime_inheritance.php line 156
at Smarty_Internal_Runtime_Inheritance->instanceBlock(object(SmartyCustomTemplate), 'Block_160996445063dd1a1a2f96a8_91679234', 'footer')
in e2edce3fe10e6aa05aff7c1599af26310b1ccbc7_2.file.layout-both-columns.tpl.php line 116
at content_63dd1a1a3009f0_07780281(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-both-columns.tpl', null, 'at_moviclayouts/layout-left-column.tpl', 0, 31536000, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyCustomTemplate), 'layouts/layout-both-columns.tpl')
in a1098b2decf1c96dbbc1848914cf81e44e633a60_2.file.layout-left-column.tpl.php line 38
at content_63dd1a1a2ded34_21125394(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('layouts/layout-left-column.tpl', null, 'at_moviclayouts/layout-left-column.tpl', 0, 31536000, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyCustomTemplate), 'layouts/layout-left-column.tpl')
in e29f4ab1fe55858e6b724549e36e5445b5a2720b_2.file.page.tpl.php line 33
at content_63dd1a1a2d4ae2_56396581(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render()
in smarty_internal_template.php line 385
at Smarty_Internal_Template->_subTemplateRender('page.tpl', null, 'at_moviclayouts/layout-left-column.tpl', 0, 31536000, array(), 2, false, null, null)
in smarty_internal_runtime_inheritance.php line 116
at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyCustomTemplate), 'page.tpl')
in df1c39e008529093e0cd15f27cf1f604eb7202df_2.file.contact.tpl.php line 50
at content_63dd1a1a2c8d97_65312581(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyCustomTemplate), null, 'at_moviclayouts/layout-left-column.tpl', null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch('contact.tpl', null, 'at_moviclayouts/layout-left-column.tpl', null, false, true, false)
in SmartyCustom.php line 112
at SmartyCustomCore->fetch('contact.tpl', null, 'at_moviclayouts/layout-left-column.tpl')
in FrontController.php line 704
at FrontControllerCore->smartyOutputContent('contact.tpl')
in FrontController.php line 686
at FrontControllerCore->display()
in Controller.php line 326
at ControllerCore->run()
in Dispatcher.php line 518
at DispatcherCore->dispatch()
in index.php line 28

 

3 hours ago, Prestachamps said:

Also the mail is configured to be sent using sendmail or SMTP?

sendmail

 

3 hours ago, Prestachamps said:

Have you tested out the mailsending from backoffice-> Advanced parameters -> E-mail , using the bottom tester tool

Yes. I got testing letter without any errors

 

I thought that Contact form doesn't use mail drivers.. specifically for sending mesage. I thought it just adds new record into a database then admin receive notification in admin-panel. Or not?

 

 

 

Edited February 3, 2023 by Stas_Z (see edit history)

[vvaahhiidd]

Are you using any reCaptcha module?
If yes, try disabling the module and try again. If it works please consider marking this as solution!

[Sickboards]

Make sure the contactform.tpl (in the template\modules folder) has the following code

{hook h='displayPaCaptcha' posTo='contact'}