Shop offline - help needed

[DogDayz]

Hi,

 

I have tried to access my prestashop this evening and both the frontend and the backend are offline. 

 

All I get in Safari is a white page and in Chrome I get a 500 error.

 

I have upgraded to 1.7.8.7 a couple of days ago.

 

I have a separate website on the same server and that is working fine. That one is not a shop.

 

Anyone else having issues?

[endriu107]

Turn on debug mode.

[DogDayz]

As I said, I cannot access the backend either.

[endriu107]

https://www.prestashop.com/forums/topic/575132-how-to-enable-debug-mode-on-prestashop-17-and-older-versions-turn-on-error-reporting-blank-page/

 

[DogDayz]

Thanks.

 

I get the following error. I have blanked out the server address with ------

 

 

Fatal error: Uncaught Error: Class 'ComposerAutoloaderInit5bffe00adada70c5110417fec0376684' not found in /home/--------/---------.co.uk/store/modules/ps_eventbus/vendor/autoload.php:25 Stack trace: #0 /home/--------/---------.co.uk/store/src/Adapter/ContainerBuilder.php(251): include_once() #1 /home/--------/---------.co.uk/store/src/Adapter/ContainerBuilder.php(142): PrestaShop\PrestaShop\Adapter\ContainerBuilder->loadModulesAutoloader(Object(PrestaShop\PrestaShop\Adapter\Container\LegacyContainerBuilder)) #2 /home/--------/---------.co.uk/store/src/Adapter/ContainerBuilder.php(101): PrestaShop\PrestaShop\Adapter\ContainerBuilder->buildContainer('front') #3 /home/--------/---------.co.uk/store/classes/controller/FrontController.php(2022): PrestaShop\PrestaShop\Adapter\ContainerBuilder::getContainer('front', true) #4 /home/--------/---------.co.uk/store/classes/controller/Controller.php(191): FrontControllerCore->buildContainer() #5 /home/--------/---------.co.uk/store/classes/controller/FrontController.php( in /home/nwdogsch/muttropolis.co.uk/store/modules/ps_eventbus/vendor/autoload.php on line 25

 

Anyone got any ideas what the issue is? Anyone know how I can revert from a backup while I cannot access the backoffice?

 

Is there a way to disable the PS_EVENTBUS module from loading? I think that had an update yesterday but there was an error with the update.

Edited December 14, 2022 by DogDayz (see edit history)

[Nickz]

1 hour ago, DogDayz said:

I have upgraded to 1.7.8.7 a couple of days ago.

upgraded from and whatfor?

Do you have a backup of the previos version?

[DogDayz]

I did create a backup - I certainly clicked for it anyway.

 

Where would I check?

 

Looking at the error from debug, it might actually be an issue with the PS_EVENTBUS module. Is there a way to disable that without being able to access the back office?

[Nickz]

35 minutes ago, DogDayz said:

Is there a way to disable that without being able to access the back office?

rename the module over ftp to PS_EVENTBUS_

[DogDayz]

Nicks Thank you.

 

That has got the site working again now. So simple.!!

 

Now to try and get the module working again.

 

Much appreciated.

[DogDayz]

Got the site working now. Chatted directly to PS team who sent me a link to a working version or Eventbus. Installed that and now all seems to be working fine.

[Nickz]

6 hours ago, DogDayz said:

That has got the site working again now. So simple.!!

you are welcome.