302 redirect Redirect Loop on "my account" page [SOLVED]

[c0dex]

Hey everyone! 👋

BaseURL : https://jab-design.fr
IssueURL : https://jab-design.fr/compte
BouncingURL : https://jab-design.fr/connexion?back=my-account
Prestashop : v1.7.8.7
Host Service : LWS

First of all, please bear with me if i fail to communicate properly, english isn't my native language so there might be some mistakes here and there.

I am trying to help a customer out on several issues he's been encountering on his shop since another freelance "made a mess and ghosted him out of the blue", and i have been hitting a wall for the bigger part of the day on the last one remaining (probably the most important one though) : a 302 redirect loop on the "my account" page (and, sometimes, it also seems to happen on the login page).

I am just starting out helping people with their prestashop adventures, so it is most likely some obvious thing i just failed to find during my thorough researches. Please, feel free to hit me hard if that is the case !

Also, please note that :
 -> for some people or in rare occasions it seems to work as intended, somehow.
 -> when i hit the redirect browser error, i can actually go right through it by force refreshing (CTRL F5)

What i have tried so far, without success :

- Searched through most of the topics i was able to find on the internet that were close enough to my problem (most of them were outdated).
- Cleared the cache from BO, and turned off every cache-related setting for the time i was troubleshooting (settings are back on at the moment).
- Regenerated .htaccess file through manuel delete and toggling on/off the Friendly URLs.
- Deactivated all modules.
- Scanned with redirect-checker to discover the redirecting urls
- Digged through files, one at a time, among classes & controllers to try and find something relevant.
- Tried Eolia's cleaner.php script found earlier on this very forum, sadly got a memory limit error preventing me from using it.

I am litteraly clueless on this situation, i figured it was time to bring the bigger guns on this matter.
Please, save me ☺️

Edited November 17, 2022 by c0dex (see edit history)

[ComGrafPL]

For the start. Have you contacted hosting support?

[c0dex]

Hi, and thanks for your reply ComGrafPL !

Actually, no, i thought it was prestashop related. I'll try to get them to check on the situation.
I'll update this topic accordingly.

This problem is driving me crazy 🥲

Edited November 14, 2022 by c0dex (see edit history)

[c0dex]

Addendum : Here is a testing account if anyone need to process the login mechanic for troubleshooting.

Test ID : [email protected]
Test Pwd : testing02

[c0dex]

3 hours ago, ComGrafPL said:

For the start. Have you contacted hosting support?

Just got an answer from hosting support, they "checked everything on their side and didn't notice any problem".

[ComGrafPL]

5 godzin temu, c0dex napisał:

Just got an answer from hosting support, they "checked everything on their side and didn't notice any problem".

Maybe there is not enough server space. Try to increase.

Have you tried this?: https://www.prestasoo.com/blog/prestashop-too-many-redirects

[c0dex]

2 hours ago, ComGrafPL said:

Maybe there is not enough server space. Try to increase.

Have you tried this?: https://www.prestasoo.com/blog/prestashop-too-many-redirects

It is one of the first links i've visited during my extensive research journey.
Being on an Apache server with .htaccess files, i've checked my SEO & URL's parameters, and everything seems right.
I also used a redirect checker, which printed me the loop.

The only thing i didn't try from this article, is the 79€ redirection module.

As for server space, only 1% is currently used

[c0dex]

Update : I finally found, with some help, that this loop came from a SSL conflict somewhere in between SSL related entities. I ended up removing one of these entities and the problem was immediately gone.

Thanks for your time 👋

[mik3]

Would you mind sharing how exactly you fixed this issue? I am facing the exact same problem only on this ...?back=my-account redirect.