Don't display sources for new orders prestashop 1.7.8.6.

[georgemezzo]

Hello i upgrade from 1.6 to 1.7.8.6 but when i have new orders on the bottom doesn't display the sources from where came this visitor to create that order as was on 1.6 .

can anyone help me please ?

 

[ComGrafPL]

You changed PHP right? Old orders are fine? Those from 1.6. Any custom module for orders? Clients, guests / groups are good?

[georgemezzo]

Yes i changed php settings about ps_configuration and ps_domain and ssl domain with the new one then i recreate htaccess and everything work fine . Before of all of those actions i had migrated my 1.6 to 1.7.8.6 latest version with a module and i have all old orders and all products and all contents .

But the sources information doesn't display either for new orders and either for old orders . I can't see those information for all orders.

Clients everything good .

Guests and groups are all fine .

I don't have any module for orders .

[georgemezzo]

5 hours ago, ComGrafPL said:

You changed PHP right? Old orders are fine? Those from 1.6. Any custom module for orders? Clients, guests / groups are good?

Yes i changed php settings about ps_configuration and ps_domain and ssl domain with the new one then i recreate htaccess and everything work fine . Before of all of those actions i had migrated my 1.6 to 1.7.8.6 latest version with a module and i have all old orders and all products and all contents .

But the sources information doesn't display either for new orders and either for old orders . I can't see those information for all orders.

Clients everything good .

Guests and groups are all fine .

I don't have any module for orders .

[ComGrafPL]

Check also db table for orders, clients

[georgemezzo]

15 minutes ago, ComGrafPL said:

Check also db table for orders, clients

thanks for your reply.

there are many tables for orders what to check in them please ?

 

[ComGrafPL]

 

24 minuty temu, georgemezzo napisał:

thanks for your reply.

there are many tables for orders what to check in them please ?

 

ps_orders

[georgemezzo]

7 minutes ago, ComGrafPL said:

 

ps_orders

thank you .

what i should check in this table please ?

 

[ComGrafPL]

Check order id and if id_customer is same as in prestashop orders panel.

[georgemezzo]

23 minutes ago, ComGrafPL said:

Check order id and if id_customer is same as in prestashop orders panel.

thank you .

i just check it and everything are the same .

 

 

 

Edited August 26, 2022 by georgemezzo (see edit history)

[ComGrafPL]

I totally forgot :x silly me. Due to GDPR we wont see client sources anymore :x

[endriu107]

9 hours ago, georgemezzo said:

Hello i upgrade from 1.6 to 1.7.8.6 but when i have new orders on the bottom doesn't display the sources from where came this visitor to create that order as was on 1.6 .

can anyone help me please ?

 

 

Hi, in PrestShop 1.7 sources are in different place. You can see it when you open any order, next to customer name there is link to "customer details" it will redirect you to page where in section "Last connection" you will see sources.

[georgemezzo]

10 hours ago, endriu107 said:

 

Hi, in PrestShop 1.7 sources are in different place. You can see it when you open any order, next to customer name there is link to "customer details" it will redirect you to page where in section "Last connection" you will see sources.

thank you very much for your reply but i check now this that you say but no any section "Last connection" on customer details .

please show me if you can by a screenshot .

Edited August 27, 2022 by georgemezzo (see edit history)

[endriu107]

Here I marked it:

[georgemezzo]

On 8/27/2022 at 2:29 PM, endriu107 said:

Here I marked it:

Thank you very much for your reply!

But i don't have that option on costumers details . How can i add it ? 

Please check attachment.

[georgemezzo]

On 8/27/2022 at 2:29 PM, endriu107 said:

Here I marked it:

hello thank you very much for your details but on that section i don't have the option of "last conections" but i have the option of " last emails".

please tell me what to do for to display the option of " last conections" ?

 

[billabong6]

On 9/22/2022 at 7:37 PM, georgemezzo said:

hello thank you very much for your details but on that section i don't have the option of "last conections" but i have the option of " last emails".

please tell me what to do for to display the option of " last conections" ?

 

Hello

I feel the same way. Same problem after updating prestashop to version 1.7.6.9. Does anyone know how to redisplay the "Data from where the customer came from?" Thanks for help.

[georgemezzo]

I still don't have a solution for this 

[Mya Brownn]

In PrestaShop 1.7.8.6, the location for displaying referral sources for new orders has been moved to the "Traffic & Sales" section under "Stats." Easily find this information by navigating to that section to view the sources of your new orders. Should you have any inquiries or require assistance, don't hesitate to ask, just like planning a smooth hatta city tour from dubai.

Edited December 11, 2023 by Mya Brownn
make it easy to read (see edit history)

[billabong6]

Is it the same for prestashop 1.7.6.9? I don't see it there. Thank you for the detailed information.

[georgemezzo]

On 11/24/2023 at 9:31 AM, Mya Brownn said:

In PrestaShop 1.7.8.6, the display of referral sources for new orders has been relocated. You can now find this information in the "Traffic & Sales" section under "Stats." Simply navigate there to view the sources of your new orders. If you have any further questions or need assistance, feel free to ask.

Thank you very much for your help reply but i didn't understand where i can found sources. Please provide a screenshot if you can .

Thank you.