Can not resend status mail from BO

[Koumatzidis]

Hi All

After manual upgrade to 1.78 from 1.7.6 I realised that I can not (re) send status mails from the order panel. ( image attached)

Test mail is sent normally.

At debug mode I have the following message

Matched route

"admin_orders_view"

.

Hide context

[▼ "route" => "admin_orders_view" "route_parameters" => [▼ "_controller" => "PrestaShopBundle\Controller\Admin\Sell\Order\OrderController::viewAction" "_legacy_controller" => "AdminOrders" "_legacy_link" => "AdminOrders:vieworder" "_legacy_parameters" => [▼ "id_order" => "orderId" ] "orderId" => "897" "_route" => "admin_orders_view" ] "request_uri" => ".........../index.php/sell/orders/897/view?_token=01XWCo4wMCuAgcFUilevaQJVfSdxBzyp_yUIkjQATgA" "method" => "GET" ]

 

I tried with STMP method but still same problem

 

DK

 

[ComGrafPL]

Are you using some custom module for emails? You should check IMAP settings as well. If its working fine on email alerts.

[Ali Samie]

Check the logs in BO > Advanced Parameters > Logs and look for the emails logs at first step.

[Koumatzidis]

Νο

5 hours ago, ComGrafPL said:

Are you using some custom module for emails? You should check IMAP settings as well. If its working fine on email alerts.

Νο Ι am not using any special email module.

In the previous version I had the tawk module but after upgrade removed it.

[Koumatzidis]

There is a

1 hour ago, stifler97 said:

Check the logs in BO > Advanced Parameters > Logs and look for the emails logs at first step.

There are no error logs. Just "1" information logs

 

[Ali Samie]

Have you checked your smtp settings? Ensure every thing is right. Go to BO > Advanced Parameters > E-mail. Send a test email to check if you are able to send emails.

[Koumatzidis]

Stifler thanks

Yes  test mails are sent normally 

The problem exists even with STMP settings 

DK