MattLN Posted April 25, 2022 Share Posted April 25, 2022 Hello, Since yesterday, i have an issue with my website, product images on home page notshowing, there is all the time a spin and nothing more, i need help please for resolve it. Prestashop : 1.7.7.4 I dont know if i can give others informations, Let me know Thanks for any help Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 26, 2022 Share Posted April 26, 2022 PHP version? Url would be helpful. Did you install any new modules or made any changes before that issue came? Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 19 minutes ago, ComGrafPL said: PHP version? Url would be helpful. Did you install any new modules or made any changes before that issue came? thanks for your reply, not any new modules, url is https://fasilamusic.com/fr/ sorry i forgot to mention that, php version i cannot access to informations on dashboard it's very very slow Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 (edited) 1 hour ago, ComGrafPL said: PHP version? Url would be helpful. Did you install any new modules or made any changes before that issue came? thanks for your reply, not any new modules, url is https://fasilamusic.com/fr/ sorry i forgot to mention that, Informations sur votre serveur Linux #1 SMP Thu Oct 28 11:15:35 CEST 2021 x86_64 Version du logiciel serveur : Apache Version de PHP : 7.3.32 Limite de mémoire : 5096M Temps maximal d'exécution : 165 Taille max. pour envoi de fichiers : 128M Edited April 26, 2022 by MattLN (see edit history) Link to comment Share on other sites More sharing options...
abdullacm Posted April 26, 2022 Share Posted April 26, 2022 did you try clearing the cache? theres some js errors in the console. Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 here? yes i did Link to comment Share on other sites More sharing options...
abdullacm Posted April 26, 2022 Share Posted April 26, 2022 (edited) the below products block is from any module? please try disabling the Smart cache for JS option from performance page, then we can see the source file of js error Edited April 26, 2022 by abdullacm (see edit history) Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 i disabled smart cache for JS, for the first point i dont know really and where i can find this information Link to comment Share on other sites More sharing options...
abdullacm Posted April 26, 2022 Share Posted April 26, 2022 still theres error in console, did you changed any module (installed/enabled/disabled) yesterday? Link to comment Share on other sites More sharing options...
abdullacm Posted April 26, 2022 Share Posted April 26, 2022 7 minutes ago, MattLN said: i disabled smart cache for JS, for the first point i dont know really and where i can find this information you can enable smart cache again Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 no nothing, i just created some sections with easybuilder, i tried to disabled/enabled Image optimization. by Sunnytool and Ever PS Lazy Load but not working Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 (edited) 7 minutes ago, abdullacm said: you can enable smart cache again done, but same issue Edited April 26, 2022 by MattLN (see edit history) Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 i think i had a issue with easybuilder, when i disabled hooks on homepage, it's ok, but i need to use easybuilder Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 26, 2022 Share Posted April 26, 2022 1 hour ago, MattLN said: i think i had a issue with easybuilder, when i disabled hooks on homepage, it's ok, but i need to use easybuilder Do you still have theme support? It a custom theme, so they should help you with that. Link to comment Share on other sites More sharing options...
MattLN Posted April 26, 2022 Author Share Posted April 26, 2022 yes we have, i will see with them thanks for your help Link to comment Share on other sites More sharing options...
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