lmeyer Posted January 12, 2022 Share Posted January 12, 2022 I added a Transporter "Click and Collect", but when the customer places his order, he is prompted with a shipping address. He then chooses his shipping address. After that, he chooses "Click and Collect" as transporter. The resulting order is invalid: a Click and Collect order cannot have a shipping address, even worse a shipping address different from the billing address. The problem arises from the order of the steps: the customer fills in his adresses before he selects the transporter. What is the recommend way to configure Prestashop for Click and Collect? Link to comment Share on other sites More sharing options...
SmartDataSoft Posted January 13, 2022 Share Posted January 13, 2022 Hello, What is your PrestaShop version, Which theme you are using. Native or custom theme Also any custom payment or check our module you are using or not. This information help community developer to help you Thank you Link to comment Share on other sites More sharing options...
lmeyer Posted January 13, 2022 Author Share Posted January 13, 2022 I'm using PS 1.6.1.1 with a custom theme (but the question is theme independent). I don't think payment modules play there role in the answer, but we are using paypal (official), stripe (official) , monetico an postfinance (both sustom). Link to comment Share on other sites More sharing options...
ctcamp Posted May 12 Share Posted May 12 Hi there I am running PS 8.2 Click & Collect is not showing up in the shipping part of the order. Does anybody have some advise See below Thank you Link to comment Share on other sites More sharing options...
El Patron Posted May 12 Share Posted May 12 note: recommend opening new topic specific to your question not adding to older topic. Above can happen if you use product level shipping, which I don't recommend. If the product has product level shipping assignment catalog-->product-->edit product-->shipping tab...then when you add new carrier and it's not added manually to product then that carrier will no be displayed and is reason I do not recommend product level shipping assignment. I hope this helps you or someone else loool....don't use product level shipping as PS does not have dashboard to show this information outside of product level view. 2 Link to comment Share on other sites More sharing options...
ctcamp Posted May 13 Share Posted May 13 Hi El Patron Thank you for the advice, however, it does not seem to make a difference when I have all Carriers selected. The Click & Collect does not show up, not sure why Link to comment Share on other sites More sharing options...
ctcamp Posted May 13 Share Posted May 13 It also does not seem to make a difference when I select the Couriers that I need to show up. Link to comment Share on other sites More sharing options...
JBW Posted May 13 Share Posted May 13 Check for shipping zone and weight/dimension restriction in the "Collect" shipping settings 1 Link to comment Share on other sites More sharing options...
El Patron Posted May 13 Share Posted May 13 2 minutes ago, JBW said: Check for shipping zone and weight/dimension restriction in the "Collect" shipping settings agree with @JBW, knowing the shipping setup, carrier setup would be useful. you can pm either of us with admin login to check. 1 Link to comment Share on other sites More sharing options...
El Patron Posted May 15 Share Posted May 15 Howdy, thanks for providing access, the issue was that your country was not associated. I updated and the new carrier appears... https://app.screencast.com/r6HPwI7pPKBbE Nice shop, well done...happy selling. 1 Link to comment Share on other sites More sharing options...
ctcamp Posted May 16 Share Posted May 16 Hi El Patron, Thank you so much for your expert help. It is showing now. I am grateful, may you have a wonderful day. 1 Link to comment Share on other sites More sharing options...
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