Customer is always saving poducts in the same cart ID

[Freddykhoury]

Hello, 

I have a customer who is not able to place an order and i checked and the is a fatal error when click on the obligation to pay. 

I did my search to see if there is anything wrong in the DB and found out that any basket that is saved is using the same cart ID. the first one th client did ex:1488)

I deleted the cart from the frontend, added new products and still it is saved in the cart 1488. 

I create manully a new cart in the DB and still the cart is saved under 1488

Any solution?

Thank you 

[pullidea-dev]

Please enable debug mode and share the fatal error.

[Freddykhoury]

[PrestaShopException]

Fatal error
at line 1175 in file classes/Tools.php

1170. ->getTranslator() 1171. ->trans('Fatal error', [], 'Admin.Notifications.Error'); 1172. } 1173. 1174. if (_PS_MODE_DEV_) { 1175. throw new PrestaShopException($errorMessage); 1176. } 1177. 1178. return $errorMessage; 1179. } 1180.

ToolsCore::displayError - [line 255 - classes/PaymentModule.php]

PaymentModuleCore->validateOrder - [line 1071 - modules/userbalance/userbalance.php] - [10 Arguments]

UserBalance->validateOrder - [line 92 - modules/userbalance/controllers/front/validation.php] - [9 Arguments]

UserBalanceValidationModuleFrontController->postProcess - [line 281 - classes/controller/Controller.php]

ControllerCore->run - [line 515 - classes/Dispatcher.php]

DispatcherCore->dispatch - [line 28 - index.php]

 

[PrestaHeroes USA]

Disable module userbalance and see if issue persists.