Cannot access backend/admin page

[cassandra8]

I did a restore today and now cannot access the backend page. Contacted my hosting provider who said this was a developer issue. Argh... This is above my head on how to fix. Any help? I got the following from the errors the hosting provider gave me. I am on version 1.7.7.5 with php of 7.3. 

The hook id #708 does not exist in database
at line 225 in file classes/Hook.php

220. SELECT `name` 221. FROM `' . _DB_PREFIX_ . 'hook` 222. WHERE `id_hook` = ' . (int) $hook_id); 223. 224. if (false === $result) { 225. throw new PrestaShopObjectNotFoundException( 226. sprintf('The hook id #%d does not exist in database', $hook_id) 227. ); 228. } 229. 230. Cache::store($cache_id, $result);

HookCore::getNameById - [line 867 - classes/Hook.php] - [1 Arguments]

Argument [0] 708

HookCore::exec - [line 238 - modules/ets_superspeed/classes/ext/ets_hook] - [8 Arguments]

Ets_Hook::exec17 - [line 36 - override/classes/Hook.php] - [9 Arguments]

Hook::exec - [line 1957 - classes/controller/AdminController.php] - [1 Arguments]

AdminControllerCore->initHeader - [line 156 - controllers/admin/AdminLoginController.php]

AdminLoginControllerCore->initContent - [line 306 - classes/controller/Controller.php]

ControllerCore->run - [line 518 - classes/Dispatcher.php]

DispatcherCore->dispatch - [line 41 - override/classes/Dispatcher.php]

Dispatcher->dispatch - [line 93 - admin/index.php]

[Nickz]

1 hour ago, cassandra8 said:

I did a restore today

Do you care to elaborate a little further? You are now vs 1.7.7.5 with php of 7.3. your version should work with php7.2. What version did you use before? 

 

[cassandra8]

I am sorry for the confusion. I did a backup restore of my sight from the previous day.  I have deleted the cached folders in Var and renamed the .htaccess file updating to a new one. Still no luck. I had installed an update to the stripe module which was not working correctly so I wanted to go back a day to get rid of that update. I notice another module is missing a hook... I think... but not sure what to do.

[Nickz]

18 minutes ago, cassandra8 said:

I have deleted the cached folders in Var

In those folder there where most likely some index.php files which you should not delete. That apart you should try and run it php7.2

Edited October 15, 2021 by Nickz (see edit history)

[cassandra8]

O.K. I just tried  php 7.2 that did not work either... also did not delete the index files. I am so confused on this one.

I see this error in the php-errorlog which has me wondering if this is the issue. 

15-Oct-2021 13:31:13 US/Central] PHP Warning:  Uncaught Symfony\Component\Debug\Exception\ContextErrorException: Warning: require_once(/home/customer/www/xxxxxx/public_html/override/classes/../../modules/ets_superspeed/classes/ext/ets_hook): failed to open stream: No such file or directory in /home/customer/www/xxxxxxxx/public_html/override/classes/Hook.php:31

Thanks for giving me some ideas! I did not think of rolling back to 7.2. Hosting is getting everyone off this and moving them up. I had to manually put it back to that.

[Nickz]

Could be a permission issue, how are those set?

[cassandra8]

Now you are over my head. How to check?

[Nickz]

7 minutes ago, cassandra8 said:

How to check?

enter over filezilla, ftp and look with a right click what number the permissions are for temp, tmp i.e.

Also have a look if the file is there or not.

https://www.getastra.com/blog/prestashop-security/prestashop-file-folder-permissions/

30 minutes ago, cassandra8 said:

No such file or directory in /home/customer/www/xxxxxxxx/public_html/override/classes/Hook.php:31

 

[cassandra8]

O.K. This is how I fixed it.

open file: config/defines.inc.php  (using FTP or hosting control panel)

change false-->true:

define('_PS_MODE_DEV_', false);

define('_PS_MODE_DEV_', true);

Once I got to see the report I went to the module that was having errors I followed the path to the file that was there and went into the file.

I added "return true;" before the line
$cache_id = 'hook_namebyid_' . $hook_id; 

This caused an error so removed the "return true;" saved and immediately the back admin panel opened and I was able to get in. 

I do not have a clue how it happened but glad it worked.