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Prestashop rejected carts but payment accepted


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Hello. I have an online store on PrestaShop version 1.6.1.6 with an integrated payment system. The system is correctly configured, accepts payments, but after the payment, the customer pops up with a message about a rejected, abandoned cart instead of confirming the order and making the payment. In the payment system everything looks correct, the money comes to the account, but on the client's side it looks like the order has not been processed and an error has occurred. Identically in the prestashop panel, it appears as an abandoned cart. What could it be?

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