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No response from support and module is not working

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I bought this module on 14 january ( https://addons.prestashop.com/en/remarketing-shopping-cart-abandonment/16535-abandoned-cart-reminder-pro.html ). The module could not be installed on my shop, so I contacted the developer. The developer cleared the errors and installed the module, but than new errors appear that were blocking the module functionality. I contacted the developer again and he said he will fix them, but there was no response for over a mount after that. That's €119 I'll never see again. It's a shame. What can I do? The module is developed by PrestaShop. One would think at least they will have quality support. Can I at least refund my money back?

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