silencespr Posted April 19, 2011 Share Posted April 19, 2011 Hello guy, i have been getting complaints from costumers saying they cannot recover their password, i have tested it and they are correct. After filling out email and clicking submit there are no emails in my inbox with the new password. Please help, Thank you. Link to comment Share on other sites More sharing options...
shokinro Posted April 20, 2011 Share Posted April 20, 2011 make sure your server's mailing system is functioning. for example, sent a message though contact us form.also check if the mail goes your junk/spam folder. Some time this happens. Link to comment Share on other sites More sharing options...
silencespr Posted April 25, 2011 Author Share Posted April 25, 2011 Hi i have checked no emails what so ever and my mailing system works as i always get costumer complaints through contact form that they cannot retrieve lost password. Link to comment Share on other sites More sharing options...
shokinro Posted April 26, 2011 Share Posted April 26, 2011 please set "display_errors" to "on" in file /config/config.inc.php,then try request password to see if there is any errors happens.please also make sure the emails are correctlythe email are not in your spam/junk mail folders Link to comment Share on other sites More sharing options...
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