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How To Customize Messages in PS 1.7.6?

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I am under PS 1.7.6 and am looking for a way to customize messages and send to customers from the back office. In those messages, I'd like to add "First Name", "delivery timeframe" (from "DATE" to "Date". Those would be based on the "shipped date status" and I would give like +3 to +5 business days from shipped date) and "Tracking Number". I would like to give a Subject Line as well. All those data in one single message.

Right now, I am doing those manually from my email client as reinsurance emails, but it is not efficient. Thus, I would like to how I can add saved customized messages so that I could send them in 2 clicks and save a lot of time.

Please let me know.

Thank you

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