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Discount Code Not Working With Stripe


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We have Stripe installed as our payment module but for some reason when customers apply a discount code on our website the amount charged to Stripe does not include the discount code ie a customer places an order for £15.99 with a 15% discount code to make the final charge £13.59, however Stripe then charges the full £15.99. I have spoken with Stripe and they say that the issue is with Prestashop applying the discount code after sending the charge to Stripe. We do not have this issue when people pay via PayPal or when we used to use PayPal Pro for card payments it is only an issue when customers pay via card with Stripe. Any help would be much appreciated whether there is some way for the discount to be applied at the correct stage.

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  • 1 month later...
  • 1 month later...

Hi There,

Asking Stripe, they mentioned same here. Surprisingly, the issue happened time to time with orders using voucher. On which prestashop version are you ? I am running 1.7.4.3 and plan to upgrade to see if it solves the issue.

Edited by Tradeswiss (see edit history)

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  • 2 months later...

Hello,

I am experiencing the same issue.

Prestashop 1.7.6.4 and Stripe v2.3.1

Is there a fix or a workaround available?

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