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Problem with checkout shopping cart prestashop1.7.6.3


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the shopping cart now have 1 item 

then we press checkout 

4 step remain 

1 filling personal information 

2 ADDRESSES 

 3 SHIPPING METHOD 

 4 PAYMENT 

 

at the second step after we fill the addresses  and press  continue the page reloade and return again to the adresses page and not loading the shipping methods 

 

please need help

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