cscreenstore Posted February 16, 2020 Share Posted February 16, 2020 Hello, I purchased a premium templateĀ about a month ago, only to find that it wasĀ full of errors. From the minute I installed it I had to disable ProductComments to remove the 500 error andĀ get into the back office. I then received multipleĀ errors when working on the megamenu. The develop eventually provided me with a fix, only to find an error in the fix. I repaired that error myself, but with at least 3 other errors,Ā I decided I could not trust this template to a live site (thank goodness I was only testing it in WAMP). The developer of course refused a refund unless I went live with the template so they could see it, which didn't make any sense to me, but I could not trust my web site to a templateĀ with so many errors. I contacted Prestashop twice telling them of my situation and requested a refund, but I have receivedĀ no reply. I have since purchased another template that is working well. I have purchased many modules over the years and feel very let down by Prestashop!Ā I made a screen copy of every error, so I have that to back up my request for a refund. Thanks Link to comment Share on other sites More sharing options...
lototo Posted February 17, 2020 Share Posted February 17, 2020 Let developer see and fix bug. Link to comment Share on other sites More sharing options...
cscreenstore Posted February 17, 2020 Author Share Posted February 17, 2020 It wasn't A bug fix, it was multiple bugs that needed fixing. AndĀ if they had of fixed them before selling it to me I wouldn't be out $150! Link to comment Share on other sites More sharing options...
[email protected] Posted February 17, 2020 Share Posted February 17, 2020 I have a similar problem. We bought the module and we tried to customize it from the beginning and now we realized that it is simply not possible. Do you have experience with a refund for a non-compliant module? I was told I couldn't, but I don't like it. The module is useless for us. Link to comment Share on other sites More sharing options...
cscreenstore Posted February 17, 2020 Author Share Posted February 17, 2020 Hello, My problem is with a template, not a module, and I didn't modify it, it had problems from the moment I installed it. But whether it is a module or a template, if it doesn't work correctly you should be able to discuss it with Prestashop and have them take you seriously. I am sure all of us who sell products using these templates and modules refund our customs that are not satisfied with a purchase. If you purchased using PayPal you could dispute theĀ purchase. That is what I am going to do if Prestashop don't help. I am going to let the developer know first though, in the hope they will reverse their decision and refund the transaction. Thanks for replying. Link to comment Share on other sites More sharing options...
[email protected] Posted February 17, 2020 Share Posted February 17, 2020 Hi, thank you very much for your advice, hopefully it will turn out well, but the developer has previously written that he will not return the money š Link to comment Share on other sites More sharing options...
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