thrace Posted January 4, 2020 Share Posted January 4, 2020 Hi, I'm new to prestashop. I have the latest version 1.7.6.2. When adding combinations (color in my case) and trying to apply "Bulk actions". The system replies with "Unable to update settings." How can i fix this , thank you in advance! Link to comment Share on other sites More sharing options...
selectshop.at Posted January 4, 2020 Share Posted January 4, 2020 Read server error logs. Activate debug mode and read possible other errors you are having. BTW which php-version and SQL version are you using ? 1 Link to comment Share on other sites More sharing options...
thrace Posted January 4, 2020 Author Share Posted January 4, 2020 Many thanks for the help. I use the PHP 7.3 and SQL 5.7 I will let you know if i have found and fixed the issue. Link to comment Share on other sites More sharing options...
thrace Posted January 4, 2020 Author Share Posted January 4, 2020 I don't get errors except my load time is slow - 5940 ms Is there something else I should look for? Link to comment Share on other sites More sharing options...
thrace Posted January 5, 2020 Author Share Posted January 5, 2020 23 hours ago, selectshop.at said: Read server error logs. Activate debug mode and read possible other errors you are having. BTW which php-version and SQL version are you using ? This is the only issue i have found Allow the PHP fopen() function on your server. Will fix this later and will write Link to comment Share on other sites More sharing options...
selectshop.at Posted January 5, 2020 Share Posted January 5, 2020 On 1/4/2020 at 11:41 AM, thrace said: Many thanks for the help. I use the PHP 7.3 and SQL 5.7 You cannot use Prestashop 1.7.6.2. with php 7.3. See here the requirements: https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ Change to php 7.2. Prestashop 1.7.7. will be ready for the use with php 7.3. Link to comment Share on other sites More sharing options...
thrace Posted January 5, 2020 Author Share Posted January 5, 2020 1 hour ago, selectshop.at said: You cannot use Prestashop 1.7.6.2. with php 7.3. See here the requirements: https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ Change to php 7.2. Prestashop 1.7.7. will be ready for the use with php 7.3. Many thanks, will change it later today. Hope it will work properly. I have allowed the php fopen function... Link to comment Share on other sites More sharing options...
thrace Posted January 6, 2020 Author Share Posted January 6, 2020 19 hours ago, thrace said: Many thanks, will change it later today. Hope it will work properly. I have allowed the php fopen function... Hi, I have changed my PHP version to 7.2, memory to 256 and all the necessary data from PHP prestashop info list. The store still shows me that i'm using my old setting from server. I have cleared the cache.The problem with combinations still remains. Is there anything other i should do? Many thanks for the help, i appreciate it! Link to comment Share on other sites More sharing options...
TCB-Netherlands Posted January 6, 2020 Share Posted January 6, 2020 8 minutes ago, thrace said: Hi, I have changed my PHP version to 7.2, memory to 256 and all the necessary data from PHP prestashop info list. The store still shows me that i'm using my old setting from server. I have cleared the cache.The problem with combinations still remains. Is there anything other i should do? Many thanks for the help, i appreciate it! Remove content from DEV and PROD folder in: httpdocs/var/cache Clear cache from browser and then try again. 1 Link to comment Share on other sites More sharing options...
thrace Posted January 6, 2020 Author Share Posted January 6, 2020 18 minutes ago, TCB-Netherlands said: Remove content from DEV and PROD folder in: httpdocs/var/cache Clear cache from browser and then try again. It's still the same, is this normal Link to comment Share on other sites More sharing options...
TCB-Netherlands Posted January 6, 2020 Share Posted January 6, 2020 Can you make a print screen? Settings in your host, and settings as shown in Presta? Link to comment Share on other sites More sharing options...
selectshop.at Posted January 6, 2020 Share Posted January 6, 2020 33 minutes ago, thrace said: memory to 256 Try to increase memory to 512M. Check also the max_execution and max_input_time. Here you will find server requirements tested for sites in production, which are different from what Prestashop is suggesting (because each shop has other configuration and you need to adapt). Link to comment Share on other sites More sharing options...
thrace Posted January 6, 2020 Author Share Posted January 6, 2020 (edited) 34 minutes ago, selectshop.at said: Try to increase memory to 512M. Check also the max_execution and max_input_time. Here you will find server requirements tested for sites in production, which are different from what Prestashop is suggesting (because each shop has other configuration and you need to adapt). Hi, unfortunately i can add only the half 256m. Here are my settings: Edited January 6, 2020 by thrace (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted January 6, 2020 Share Posted January 6, 2020 That's bad, but try with changed max_execution and max_input_time. Perhaps it will work for you. Both are also acting during execution of long scripts by same way as the memory. If value set too low, then script stops and delivers an error, cause it was not executed till the end. 1 Link to comment Share on other sites More sharing options...
TCB-Netherlands Posted January 6, 2020 Share Posted January 6, 2020 As Selectshop.at said, max_execution and max_input_time needs to be higher. Link to comment Share on other sites More sharing options...
thrace Posted January 6, 2020 Author Share Posted January 6, 2020 1 hour ago, TCB-Netherlands said: As Selectshop.at said, max_execution and max_input_time needs to be higher. I have change it. No result. I will download prestashop 1.7.6.2 on my localhost and will see if the same issue appears Link to comment Share on other sites More sharing options...
selectshop.at Posted January 6, 2020 Share Posted January 6, 2020 Max_execution time and max_input with 300 max 900 should be enough. You are consuming too much server ressources by setting 3600. Furthermore max_inut_vars should be set to 10000. thousand is not enough to load bigger sites, like modules and translations. Link to comment Share on other sites More sharing options...
thrace Posted January 6, 2020 Author Share Posted January 6, 2020 I did it. It doesn't work. However I have uploaded the same version on localhost and it works properly, could be the theme that i'm using 1 hour ago, selectshop.at said: Max_execution time and max_input with 300 max 900 should be enough. You are consuming too much server ressources by setting 3600. Furthermore max_inut_vars should be set to 10000. thousand is not enough to load bigger sites, like modules and translations. I did it. It doesn't work. However I have uploaded the same version on localhost and it works properly, could be the theme that i'm using Link to comment Share on other sites More sharing options...
selectshop.at Posted January 6, 2020 Share Posted January 6, 2020 For to check if it is the theme, disable it, disable also all non-native modules and overrides on back office and try only with native things. I think it is rather a server setting or permissions problem. Link to comment Share on other sites More sharing options...
thrace Posted January 8, 2020 Author Share Posted January 8, 2020 On 1/6/2020 at 5:27 PM, selectshop.at said: For to check if it is the theme, disable it, disable also all non-native modules and overrides on back office and try only with native things. I think it is rather a server setting or permissions problem. It seems it is a server problem. New installation-this problem is fixed, but another appears. I can't add product in basket. What host provider are you using? Link to comment Share on other sites More sharing options...
selectshop.at Posted January 8, 2020 Share Posted January 8, 2020 I'm on root server, so I have full control of all of them. But this needs also knowledge for how to install and administrate a server. Link to comment Share on other sites More sharing options...
thrace Posted January 24, 2020 Author Share Posted January 24, 2020 Hi, sorry about my late response. I have changed the server and the problem has disappeared. Thanks for the help. Link to comment Share on other sites More sharing options...
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