Stats no longer show after update

[zomex]

Hello,

I updated one of my sites to the latest version of Prestashop, since then stats do not show.

Does anyone know what the cause could be?

Thanks,

[PCQUATRO]

On 12/17/2019 at 1:44 PM, zomex said:

Hello,

I updated one of my sites to the latest version of Prestashop, since then stats do not show.

Does anyone know what the cause could be?

Thanks,

Have you cleared the cache? What is the PHP and SQL version you are using? have you tried to reset the statistics module?

Best Regards

[zomex]

On 12/19/2019 at 6:13 PM, PCQUATRO said:

Have you cleared the cache? What is the PHP and SQL version you are using? have you tried to reset the statistics module?

Best Regards

Yes I have disabled and re-enabled this module. Or is there another way to reset it?

Cache has been cleared.

My versions are:

MySQL: 10.3.21-MariaDB-log-cll-lve

PHP: 7.3.12

It's not just the stats not working, the only tab that shows on the stats page is Best Brands but even this page is blank.

Thanks.

[PCQUATRO]

10 minutes ago, zomex said:

Yes I have disabled and re-enabled this module. Or is there another way to reset it?

Where you disabled it and re-enabled it there is another option to reset it! You can also uninstall it and install it again.

11 minutes ago, zomex said:

PHP: 7.3.12

PHP should be 7.2 -> https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

Best Regards

[zomex]

On 12/22/2019 at 11:53 AM, PCQUATRO said:

Where you disabled it and re-enabled it there is another option to reset it! You can also uninstall it and install it again.

PHP should be 7.2 -> https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

Best Regards

Many thanks,

You were right and it's now been fixed with your steps.

For anyone else seeing this thread in future the steps I took where:

1. Set PHP to match system requirements. At the time of this thread 7.2

2. Make sure all PHP extensions are enabled

3. Reset every stats module within Prestashop.