dont Save then redirect to login page

[Osama2030]

Hello there I have problem when i edit Product [Save or Save and Stay] not work, and direct me to login page to add username and password agin. i can not do any thing. any suggestions thank you

[Prestashop Addict]

Clear browser cookies, login and active "Stay connected"

[Osama2030]

unfortunately, not working 

[Crezzur.com]

Did you turn on error reporting?

 

[Osama2030]

No error report, only when i click save for any edit immediately redirect me to login page again.

[Crezzur.com]

Could you create an account so i can have a look in your backoffice?

[Osama2030]

ok, When i create account and click save redirect me to login page without save.

[Crezzur.com]

Mmmh could you pm your current credentials? I possible your ftp details to to run some tests.

[Prestashop Addict]

Which PS version ?

[Osama2030]

1 minute ago, Prestashop Addict said:

Which PS version ?

1.7.6.1

[Prestashop Addict]

Can you check in private navigation or with another browser ?

[Osama2030]

5 minutes ago, Prestashop Addict said:

Can you check in private navigation or with another browser ?

Chrome, safari and Firefox all of them same problem

[selectshop.at]

Which php version and SQL-version are you using ?

[Osama2030]

Just now, selectshop.at said:

Which php version and SQL-version are you using ?

How can i check that ?

[selectshop.at]

cPAnel or on Prestashop dashboard tab "Advanced Parameters -> Information"

[selectshop.at]

Try also to go via FTP and delete the cache from there: delete all folders and files in /var/cache/*... These files and folders will regenerate automatically. They are cache folders and files.

[Prestashop Addict]

Are you using HTTPS ? Is your php version 7.3.8 ?

[Osama2030]

24 minutes ago, selectshop.at said:

Try also to go via FTP and delete the cache from there: delete all folders and files in /var/cache/*... These files and folders will regenerate automatically. They are cache folders and files.

I do that. i open dashboard now it is white page

[selectshop.at]

PHP-version and SQL version in use ? Seems you are having cache problems on your server. Activate also debug mode.

 

[Osama2030]

Now i have this message :
 

(1/1) OutOfMemoryException

Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 8192 bytes)

in RecursiveDirectoryIterator.php line 77

[selectshop.at]

This error comes from server settings. Server does not fulfil needs of Prestashop. Please name your SQL-version and php-version you are using. On same page you will see also the memory_limit and execution_limit set for your server. We need these informations for to help.

[Osama2030]

7 minutes ago, selectshop.at said:

PHP-version and SQL version in use ? Seems you are having cache problems on your server. Activate also debug mode.

 

i do it

[selectshop.at]

Again: we need

2 minutes ago, selectshop.at said:

This error comes from server settings. Server does not fulfil needs of Prestashop. Please name your SQL-version and php-version you are using. On same page you will see also the memory_limit and execution_limit set for your server. We need these informations for to help.

 

[Osama2030]

1 minute ago, selectshop.at said:

This error comes from server settings. Server does not fulfil needs of Prestashop. Please name your SQL-version and php-version you are using. On same page you will see also the memory_limit and execution_limit set for your server. We need these informations for to help.

how much it have to be memory_limit & execution_limit. server is mine i can do what i need

[selectshop.at]

Before we talk about this, we need your php-version and SQL version in use. This is crucial, cause Prestashop will not work with some of them. If you are using one of them, than you need to change.

[Osama2030]

2 minutes ago, selectshop.at said:

Before we talk about this, we need your php-version and SQL version in use. This is crucial, cause Prestashop will not work with some of them. If you are using one of them, than you need to change.

i can not access to admin dashboard now, how can i get this info from cpanel.
please

[selectshop.at]

https://documentation.cpanel.net/display/84Docs/cPanel+User+Documentation

Read from there the settings of your server. You will also find there max_execution, max_input and memory_limit, and SQL in use. Read the docu.

[Prestashop Addict]

il y a 3 minutes, Osama2030 a dit :

i can not access to admin dashboard now, how can i get this info from cpanel.
please

Create a file call inf.php with the following content and place it with ftp at the root prestashop directory :

<?php
phpinfo();

and run in browser https://yourdomaine.ext/inf.php

[Osama2030]

PHP 7.3

5 minutes ago, Prestashop Addict said:

Create a file call inf.php with the following content and place it with ftp at the root prestashop directory :

<?php
phpinfo();

and run in browser https://yourdomaine.ext/inf.php

i do it, white page

[selectshop.at]

You cannot run Prestashop 1.7.6.1. with php 7.3. Change it on cPanel to 7.2.

[Osama2030]

i changed valued to :
memory_limit 128 MB  
max_execution_time 90 

[selectshop.at]

Try this:

 

But as said before, you cannot run php 7.3. with Prestashop. It will not work.

 

https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/

 

[Osama2030]

i restored to PHP 7.2
we i access to dashBoard i see this: 
 /home/souq/public_html/vendor/symfony/symfony/src/Symfony/Component/HttpFoundation/Session/Storage/Handler/StrictSessionHandler.php
[8] SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/cpanel/php/sessions/ea-php73) failed: Permission denied (13)

[selectshop.at]

Permission denied: your server is not giving the correct reading, writing, execution permissions. Read the tutorial I linked before. At the end you will find a par explaining this.

On 8/16/2018 at 2:26 AM, selectshop.at said:

In addition, it is important to have automatic permissions to create / change / delete folders and files. Thus take care that all internal scripts and users (from inside the server) will have full access to folders and files automatically, while external accesses have read-only access, without the need to change these parameters manually.

 

chmod should be 0755 for folders and 0644 for files. NOT MORE than 0755, so you should configure your server correctly before and give the correct permissions recursively.

[Osama2030]

ok. i am reading
thank you

[Osama2030]

by the way
Currently installed: 10.3.20-MariaDB

[selectshop.at]

You can also try this workaround. But make sure that your server is giving correct permissions, otherwise you will proceed from error to error, instead of to work with Prestashop.

 

[Osama2030]

1 hour ago, selectshop.at said:

You can also try this workaround. But make sure that your server is giving correct permissions, otherwise you will proceed from error to error, instead of to work with Prestashop.

 

i do it. and sill have problem

[Osama2030]

1 hour ago, selectshop.at said:

Permission denied: your server is not giving the correct reading, writing, execution permissions. Read the tutorial I linked before. At the end you will find a par explaining this.

 

chmod should be 0755 for folders and 0644 for files. NOT MORE than 0755, so you should configure your server correctly before and give the correct permissions recursively.

i config all instructures problem sill without solve

[Osama2030]

4 hours ago, Prestashop Addict said:

Are you using HTTPS ? Is your php version 7.3.8 ?

yes

[selectshop.at]

Blank site = server error. Read server error logs and debug them.

If you don't know how to setup a server for to run Prestashop, better you contract somebody or buy a webspace ready for the use of Prestashop. It is difficult to give you remote support on that. There is a need of knowledge in how to install, configure, administrate and debug the problems of a server. This is  not a self-learning task and I'm sorry to say, also not a task of this forum.

[selectshop.at]

1 minute ago, Osama2030 said:

yes

https is not a problem, if correct configured. php 7.3. is not yet suitable for Prestashop 1.7. x. There are several incompatibility errors on scripting, cache and database logic.

Prestashop 1.7.7. will support php 7.3. Release should be beginning next year.

https://build.prestashop.com/news/announcing-end-of-support-for-obsolete-php-versions/