[SOLVED] Checkout Process - No Payment Method available - Sporadic problem

[BijouBoxgreece]

Hello,

we have a problem with our checkout proceedur and unfortunately we didn´t found an answer in this forum yet.
So we will ask by ourself and hope there is an expert, who will share his knowledge with us.

Sometimes (And this is the big problem! We can´t replicate this issue at anytime) 
our customer can´t checkout because he have no payment option.

When the issue appears, there is the normal checkout process and at the point where the customer 
have to choose the payment option, there is .... nothing.
The payment selection does not appear and the checkout process can´t be completed.

If we notice the problem and then clear the cache of our PS in the BO, the checkout will work normally for some time.

We run a PS Ver.: 1.7.5.2

We use for the payment following modules:
-Bank transaction / Prestashop Module Ver. 2.0.4
-PayPal / Ver. 5.0.2
-Cash on delivery / Idnovate Ver. 3.3.4

We are grateful for every idea!
 

[joomleader]

Hi friend

your problem maybe because country Restrictions, you can go to Shipping=> Preferences or Payment=> Preferences for checking configuration again

[BijouBoxgreece]

Hi joomleader, 

thank you for your comment!

 

In the meantime, we have found out, that for some reason a country profile was duplicated.

Unfortunately, the payment options were disabled on, one profile.

Depending on the selected country profile it was possible to choose a  payment method or not.

Deleted the duplicated, wrong profil and the problem was solved.

Hope this info will help somebody with a similar issue.

 

Thank you