cannot install - blank page

[jsabina]

Hi,

I am trying to install prestashop.

I've uploaded everything and I try to access to the folder, but I get a blank page.

I've changed defines.inc.php (version 1.5.3) with

 

define('_PS_MODE_DEV_', true);

 

but no luck, always everything Blank!

 

What can I do?

thanks

[vekia]

have you got access to apache / php error log in your webhosting service? if so, you should check it, because there you can find usually more informations about errors

[jsabina]

No unfortunately I don't have access to the error log.

I've found out that the php version installed is 4.4.9.. so I suppose that's the error!

I've contacted my provider, let's see if they will upgrade it!! I hope!!

[Beluga]

I've got this exact same problem on a local Bitnami (PHP 5.4.11) setup, Prestashop 1.5.4. Display errors is on in PHP and define('_PS_MODE_DEV_', true); is set. Can't see any errors.

Edited April 12, 2013 by Beluga (see edit history)

[Roffleman]

I got blank page after uploading files to FTP. After getting log from host, it said something about autoload.php and error there.

 

However, the solution is much simpler.

 

When uploading files, i.e. in Total commander which i use, by default, it sets all file names to lower case characters. U need to cancel this option and upload the files with correct upper/lower case naming. I.E. not "autoload.php" but "Autoload.php"

[Michał Modzelewski]

I had the same problem, unticking upper/lower case fixed it. Thank you a lot!