Atteso

Hello Nemo, Yes, now I know that there is a difference when it is fired. I need to send mediately after the order an universal email saying just we have received the order. After we check it and we can fulfil, I would like to send the regular order confirmation. But here is the problem, that the email contains nearly no order data. We have a stupid law, that if we confirm automatically and than can't fulfil, we can be punished. Automatic confirmation means something like a signed contract (or something like that). It seems I found a guy who will make some changes so after we test it, I will post an update. Or do you know about a solution for this?

Hello Scully, thanks for info. I've sent you a message.

I partially solved this, but the solution has a bug or problem. I is in a separate thread located here: https://www.prestashop.com/forums/topic/617947-insert-customer-order-shortcodes-into-new-order-state-email/

Hello, I created a new order state, cloned the order_conf.html email and adjusted it (added and deleted some info). Everything works fine but some of the shortcodes work, some not. For example the {firstaname}, {order_name} or {total_paid} shortcodes work. But the rest ({products}, {date}, {carrier}, {payment},...) is not working - showing just the shortcodes is shown in the email. Any idea how to solve this? Thanks!

Hello, I have a problem and I would like to ask you for help. I was searching the forums but did not find any relevant answers. I would like to change/edit the order of automatic emails, that are sent after customer makes an order. I can edit the email templates (e.g. change the content & style) but I can't achieve what I want. I would like to create a new HTML & TXT email template and assign this template as the order confirmation. And after I manually check the order and manually confirm, I would like to send order confirmation as it is now. Is there a way how to do this? Or is there a module to achieve this? Thank you for any help.

Hello, is there a way to set what confirmation emails should be sent to customer when he purchases an order? I have a problem now that when the customer makes an order with bank transfer, he receives three emails which is a bit annoying. Can I somehow what emails needs to sent? Thanks!

Hello, Is there a chance to send order confirmation email from Prestashop and set the sender email to customer email? I mean I would like to hit Reply to order confirmation email and the customer email will be entered into TO email field. Is it possible? Thanks!

Zdravim, nasiel by sa niekto, ktory nam prelozil sablonu Warehouse do CZ? Pripadne ak ju niekto uz ma, ponuknite na predaj. Vdaka!

Hello, Problem solved :-) The problem was caused by shipping settings. Physical product was assigned to physical paid shipping services only and software electronic license was set only to electronic license shipping only. In this case, the customer had two products in the shopping cart and the shipping services were not overlapping - e.g. Prestashop could not send this order by one carrier. So I suppose therefore it was showing both shipping options/carries. And there was another problem - this type of orders with different carriers were also divided into two orders. One order had the physical product with paid physical shipping service and the second order had the software license with free electronic license delivery. Now when I set the physical carriers to physical products and leave all carriers to software licenses, it works like I needed in the shopping cart. And also the customer gets one order for all products. I will test it more in the upcoming days but I think it works and the problem was solved with shipping/carrier settings. It is nice when I can answer my own questions ...hope it will help also others :-)

Hello, I have an issue and I can't fix it. I sell in my store electronic licenses (not virtual products) and also standard physical products with shipping. Electronic licenses are delivered to client by email and I created a carrier called "electronic license", set a weight scale from 0.01 to 0.05 and set the weight of 0.025 to respective products. When you order one product, it works nice and everything is fine. The problem is, when a customer adds more products to his cart - a mixture of electronic license products and physical products with real shipping (another 3 carriers with paid shipping). In this case, the customer can choose between free shipping (for electronic license) and paid shipping (for physical products). Of course he will choose the free shipping and I will loose on shipping. Is there a way to block free shipping (or the electronic license carrier) if in the cart is another physical product? What I would like to achieve is that in the case above, only the paid shipping will be an option. Any help? Thanks!

Yes, we do the same with barcodes - we generate universal barcodes with increasing number and assign a clean purchase to every barcode. This way we know exactly what was the purchase price for that particular product. We would like to keep this and move to Prestashop but I am not sure if we can achieve this easily. In our accounting software this is possible (after some modifications) but still it looks like we need to have more systems for what we need. And all of these systems offer far more than we actually need. I was thinking to use Supply orders but very often be have backorders, partial shipments and if it doesn't work 100% correct we can get easily lost of have bad numbers. Combinations would be great for me but the wholesale price should be for every combination. In our case the combinations have also different purchase prices so same as with you. It seems that in the way ASM works now we can't use it. Will see if it evolves somehow in the near future.

Hello Guillaume, Thank you for your message. I would be interested and I will send you an email regarding cooperation. I am not sure if my approach, ideas or needs will be helpfull for the community but we can try it. There are also some other topics or features in Presta that are not ideal for me so I mention them as well in the emai.

Hello Helenl, Thank you for you reply. The connector mainly sends order data into accounting software e.g. customer address, products and some other small details. The problem with products is that you need to generate some pairing codes to match the products in Presta and in accounting - mainly because half of the products don't have EAN or UPC. But the sync is also not the ideal solution but better than nothing. Product combinations do work with ASM? You don't use the combinations at all or because they don't work? I have Store Manager so I will test it but I think it will use the same features that Presta has and not add new features. But I will try it and will see. My main idea with ASM was to move the stock management from slow offline accounting system into Prestashop to avoid sync, import/export and to allow all our colleagues to access stock management without paying for additional licenses of the accounting software. I would like to add stock into Presta via ASM, add the buying prices (calculated from the actual supplier invoice), manage the selling prices and to always know how much stock we have. These were the main reasons why I wanted to move to Presta ASM. I know there is no price calculations but those I would be able to do in Excel or Google Sheets. I wanted to add also the supply orders into Presta but if it is not working 100% than I will not do it. I don't want to have mess in number due to bugs - I rather will do it the old way and save me some headaches.

Thank you very much for you info! You mentioned that you use ASM in a rare way but I think most of the sellers have they own ways how they do business. We have the problem that we have a lot of different products from different categories and we use offline accounting system. We have simple products, combinations, we manufacture products from existing products, we have product packs. We sell online and in the physical shop. We use online eshop and offline accounting system. Physical shop is not a problems because I can drive all shop sales through Prestashop via POS solution and sync with accounting software (from Presta to accounting, one way). But what complicates my life is the actual accounting solution. It was made by accountants for accountants and we would like to use is as a business solution. For this scenario the accounting software is too complicated and you need to do a lot of manual inputs and you can't automate a lot of things. Moreover I need license per user and it can get expensive when users only use it for inventory. The main problem is that when we get stock, I would like our brand managers to stock the products and calculate the prices. But now it is done through accounting software and I need to pay for more licenses than I really need. Previously we had less licenses, but colleagues needed to wait until the other user logged out and finished his work. This caused delays of course. This setup also caused delays when adding new products - they needed to be manually added into accounting system and then again to Presta eshop. Od course we needed to pair these products (EAN or UPS couldn't be used because not all products had it) for sync. I would like to push more the eshop sales and focus more on eshop. If the inventory and price management could work in Presta, we could save some time when managing stock and purchase prices. We could also save some money on licenses. Also we would not need to add the basic product data twice and just export the necessary movements from Presta to offline accounting system. The business side would be done in Presta, the accounting side would done in accounting soft. Syncing with 3rd party is also not a best solution solution but we could live with it until a certain amount of orders. I think a good inventory management or stock management module could save this but I haven't found any yet. The problem is that from my point of view most of the apps and modules (of course there are exceptions) are made by coders and programmers who know how to make the actual app or module. But the design or idea behind the apps/modules should be done by sellers or other professionals really using those plugins in a real life. Theory and real life situations are very often different. If any of you have a tested solution, I would love to hear about it. Please share a link.

Hello everybody, I've read a lot about Advanced Stock Management these days and in the past weeks and I've also set up a 1.6.1.9 installation to test it by myself. It looks like the initial idea was good but as I realized, this feature can't really replace existing stock/inventory management software or our accounting. also a lot of users reported bugs and that the feature isn't actually working. I would be really glad if anybody could share (publicly or privately) his story with inventory management on his eshop. By eshop I mean 500+ products and few orders a day. I mean a really working business with all stock movements. Can Advanced Stock Managment really be used in a money generating shop? If not, what exactly do you guys use? Any modules or third party sync solutions? If third party, than what modules or solutions? What are the advantages or disadvantages of these solutions? Thank you very much for any stories, tips, solutions or insights!