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They told me, still, to change folder permission to 777 and file permission to 664. Eventually, it resolved my problem. I have regained my access to the back office and the store front is working normally. But being 777 for folder permission as the only resolution is still bothering me since you said you wouldn't keep that for security reason. Any advise on this security reason? Regards,

Hi Nemo... After long discussion with my hosting provider, they gave me this... http://stackoverflow.com/questions/4588641/smarty-permissions-problems can you advise me more on this? because i'm simply not a code programming savvy. thanks a lot best regards...

I have no idea... I also suspect that they might have modified something. As far as I remember I didn't do anything at all. It just happened like that all of a sudden. Assume they did modify something, what might they do that can cause such things, in my case here, to happen?

Hi. Nemo... glad you dropped by here... I have tried permission 775 and still didn't work. But when I tried 777, I was able to login to back office, but another "pemission denied" occured Warning on line 1865 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/default_country_modules_list.xml): failed to open stream: Permission denied Warning on line 1868 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/modules_native_addons.xml): failed to open stream: Permission denied Warning on line 3517 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/tab_modules_list.xml): failed to open stream: Permission denied Warning on line 1865 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/default_country_modules_list.xml): failed to open stream: Permission denied Warning on line 1868 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/modules_native_addons.xml): failed to open stream: Permission denied Some pages in the front office are not loaded as well but displayed following message instead: Fatal error: Uncaught --> Smarty: unable to write file /home/k1887701/public_html/shop/cache/smarty/cache/blocktopmenu/1/111/category/137/18/07/c1/wrt54f1ebe6292a82_22433670 <-- thrown in/home/k1887701/public_html/shop/tools/smarty/sysplugins/smarty_internal_write_file.php on line 46 FYI, everything used to be okay even with all folder permissions are 755. I had no idea what might went wrong here... This issue really got me headache... Best regards

both 'cache' and 'compile' are there and their permissions are 755 and still didn't work. Strangely, when I ask technical support from them (my hosting provider), they asked me to change permissions 775. Can you advise me more on this? Thanks a lot

Urgently need some helps... I can't access my back office and receive this message: Fatal error: Uncaught --> Smarty: unable to write file /home/k1887701/public_html/shop/cache/smarty/compile/da/58/3b/wrt54ec0e58322e48_32430095 <-- thrown in /home/k1887701/public_html/shop/tools/smarty/sysplugins/smarty_internal_write_file.php on line 46 my site's url: http://jerseybrotherland.com/shop

I got a same problem just now... about an hour ago. I couldn't access both my back and front office all of a sudden. This is the message I got: Is it really a problem from the hosting services? my hosting disc space is 4GB and I'm only using 410MB of it. What seems to be a problem I have here? Can anyone help me with this problem? My shop has not in a production yet, but I have a deadline to meet on this week.

Hahaha... yeah... they finally release new version with bug fixing.

ALTER TABLE ps_category AUTO_INCREMENT=3; That query meant for adding "the very first new category" under 'Home' as parent category. If you already have other subcategories, you cannot use auto_increment=3 Make sure you delete all categories before you set auto_increment=3 something I still don't understand about what you mean by 'old orders'. are you talking about deleting and resetting 'order' data? If so, it's going to be a different table, other than we talked about category table here.

if you know how to run query script, run queries below to setup and create a fresh new both 'root' and 'home' category for your shop just like a new installation. use your own prefix if you use database table prefix other than 'ps' for example, I use 'btl' as prefix for my database tables, so in my case, i need to change 'ps_category' table into 'btl_category', 'ps_category_group' into 'btl_category_group'.... and so on... got it? -- ------------------------------------------------------------------------------------------------------------ TRUNCATE TABLE `ps_category`; INSERT INTO `ps_category` (`id_category`, `id_parent`, `id_shop_default`, `level_depth`, `nleft`, `nright`, `active`, `date_add`, `date_upd`, `position`, `is_root_category`) VALUES (1, 0, 1, 0, 1, 4, 1, '2014-12-20 03:40:14', '2014-12-20 03:40:14', 0, 0), (2, 1, 1, 1, 2, 3, 1, '2014-12-20 03:40:15', '2014-12-20 03:40:15', 0, 1); TRUNCATE TABLE `ps_category_group`; INSERT INTO `ps_category_group` (`id_category`, `id_group`) VALUES (2, 1), (2, 2), (2, 3); TRUNCATE TABLE `ps_category_lang`; INSERT INTO `ps_category_lang` (`id_category`, `id_shop`, `id_lang`, `name`, `description`, `link_rewrite`, `meta_title`, `meta_keywords`, `meta_description`) VALUES (1, 1, 1, 'Root', '', 'root', '', '', ''), (1, 1, 2, 'Root', '', 'root', '', '', ' '), (2, 1, 1, 'Home', '', 'home', '', '', ' '), (2, 1, 2, 'Home', '', 'home', '', '', ' '); TRUNCATE TABLE `ps_category_shop` INSERT INTO `ps_category_shop` (`id_category`, `id_shop`, `position`) VALUES (1, 1, 1), (2, 1, 1); -- ------------------------------ after that, you can follow what dioniz posted above to make another category. Regards

will try to help... but first, I need to know what sort of situation do you have there? do you face another category issue? how many categories you already have now?

you should not delete home category in the first place your shop must have 'home' category as the root of other categories in the shop have you solved your problem?

the correct size for homeslider image is 779 x 448 pixels

Yeah... that should be okay... and thank you for putting a clear example. my previous post was only a reminder that changing a module version manually in the script should be done with precaution that other people may plainly take your advice and changing the version higher then latest version availble. That's all. Again, thank you for all of your replies here. They are definitely useful to those having same problem here. Best regards

I've made same post some weeks ago. Go check and read my post and the replies. Hope you may find this post useful for you. http://www.prestashop.com/forums/topic/384134-prestashop-fatal-error-in-module-themeconfigurator-call-to-undefined-method-toolspurifyhtml/ Regards,